Trauma-Informed Pastoral & Education Support Officer

Heartwood Learning Trust; Hull and East Yorkshire; On-site; GBP 23,000 - 32,000; Full time

Job summary

Heartwood Learning Trust is seeking an Education and Welfare Support Officer to work with our pastoral team, safeguarding leads and external agencies. You will mentor and guide students facing emotional or social challenges, coordinating external support and contributing to attendance and welfare strategies.

The ideal candidate has experience with SEMH, CLA, and safeguarding, with EL SA/trauma-informed practice and knowledge of the ATTEND framework.

Qualifications

• Experience supporting vulnerable pupils and coordinating external services.
• Knowledge of safeguarding legislation and safeguarding processes.
• Experience or training in trauma-informed approaches (ELSA, bereavement support, therapeutic interventions).

Responsibilities

• Provide one-to-one and small group interventions for pupils facing complex emotional or social challenges.
• Liaise with families and external agencies to coordinate support and attendance/welfare strategies.
• Contribute to safeguarding, attendance and welfare initiatives to keep students safe and ready to learn.

Skills

Interpersonal skills

Pastoral care

Safeguarding knowledge

Trauma-informed practice

Bereavement support

ELSA experience

Lego Therapy

Drawing & Talking

ATTEND framework knowledge

Education

Degree in Education or Child Psychology

Mental health qualification desirable

Job description

Heartwood Learning Trust is seeking an Education and Welfare Support Officer to work with our pastoral team, safeguarding leads and external agencies. You will mentor and guide students facing emotional or social challenges, coordinating external support and contributing to attendance and welfare strategies.

The ideal candidate has experience with SEMH, CLA, and safeguarding, with EL SA/trauma-informed practice and knowledge of the ATTEND framework.