Education and Welfare Support Officer

Heartwood Learning Trust.; Hull and East Yorkshire; On-site; GBP 30,000 - 33,000; Full time

Job summary

Heartwood Learning Trust in Hull is seeking an Education and Welfare Support Officer to work with our pastoral team, safeguarding leads and external agencies to provide guidance, mentoring and practical support to students facing complex emotional or social challenges.

You will support vulnerable pupils, including those with SEMH needs and those at risk, delivering tailored interventions, liaising with families, and coordinating external support services.

Qualifications

• Experience supporting vulnerable pupils and safeguarding.
• Knowledge of safeguarding legislation and inclusion.
• ELSA-trained with trauma-informed therapies.
• Experience with bereavement support and therapeutic interventions.

Responsibilities

• Provide one-to-one and small group support for students.
• Liaise with families and external agencies.
• Coordinate external support services and referrals.
• Contribute to attendance and welfare strategies.
• Conduct home visits and support safeguarding processes.

Skills

Safeguarding knowledge

Trauma-informed practice

Emotional literacy support

Interpersonal skills

Education

Relevant degree or mental health qualification

Tools

ATTEND framework

Job description

Salary: £30,460.31 to £32,977.97 a year, pro rata

Are you passionate about supporting young people to overcome barriers and achieve their potential? We are seeking an Education and Welfare Support Officer to work closely with our pastoral team, safeguarding leads, and external agencies to provide guidance, mentoring, and practical support to students facing complex emotional or social challenges.

You will support vulnerable pupils, including those with SEMH needs, CLA, and those at risk, delivering one-to-one and small group interventions, liaising with families, and helping coordinate external support services. This role also involves contributing to attendance and welfare strategies, home visits, and safeguarding processes to ensure our students feel safe, supported, and ready to learn.

The ideal candidate will have experience working with children and young people, strong interpersonal and analytical skills, knowledge of safeguarding legislation, and a commitment to inclusion and pastoral care. We are seeking a candidate who is experienced Emotional Literacy Support Assistant (ELSA) with a strong background in trauma-informed practice and therapeutic interventions. The ideal candidate will have expertise in bereavement support, Lego Therapy, Sandplay, and Drawing & Talking, alongside a solid working knowledge of the ATTEND framework or be open to further training. A relevant degree or mental health qualification is desirable.

In this important role, you will work in partnership with a range of external agencies, including Social Workers, the Police, Youth Offending Services, and community organisations. Your work will be guided by our Trust Safeguarding Practice Model, "Think Family – Think Community," which is built on our core principles:

£25,710.14 to £27,898.11 per year, pro rata