Education and Welfare Support Officer

Heartwood Learning Trust; Hull and East Yorkshire; On-site; GBP 23,000 - 32,000; Full time

Job summary

Heartwood Learning Trust is seeking an Education and Welfare Support Officer to work with our pastoral team, safeguarding leads and external agencies. You will mentor and guide students facing emotional or social challenges, coordinating external support and contributing to attendance and welfare strategies.

The ideal candidate has experience with SEMH, CLA, and safeguarding, with EL SA/trauma-informed practice and knowledge of the ATTEND framework.

Qualifications

• Experience supporting vulnerable pupils and coordinating external services.
• Knowledge of safeguarding legislation and safeguarding processes.
• Experience or training in trauma-informed approaches (ELSA, bereavement support, therapeutic interventions).

Responsibilities

• Provide one-to-one and small group interventions for pupils facing complex emotional or social challenges.
• Liaise with families and external agencies to coordinate support and attendance/welfare strategies.
• Contribute to safeguarding, attendance and welfare initiatives to keep students safe and ready to learn.

Skills

Interpersonal skills

Pastoral care

Safeguarding knowledge

Trauma-informed practice

Bereavement support

ELSA experience

Lego Therapy

Drawing & Talking

ATTEND framework knowledge

Education

Degree in Education or Child Psychology

Mental health qualification desirable

Job description

Are you passionate about supporting young people to overcome barriers and achieve their potential? We are seeking an Education and Welfare Support Officer to work closely with our pastoral team, safeguarding leads, and external agencies to provide guidance, mentoring, and practical support to students facing complex emotional or social challenges.

You will support vulnerable pupils, including those with SEMH needs, CLA, and those at risk, delivering one-to-one and small group interventions, liaising with families, and helping coordinate external support services. This role also involves contributing to attendance and welfare strategies, home visits, and safeguarding processes to ensure our students feel safe, supported, and ready to learn.

The ideal candidate will have experience working with children and young people, strong interpersonal and analytical skills, knowledge of safeguarding legislation, and a commitment to inclusion and pastoral care. We are seeking a candidate who is experienced Emotional Literacy Support Assistant (ELSA) with a strong background in trauma-informed practice and therapeutic interventions. The ideal candidate will have expertise in bereavement support, Lego Therapy, Sandplay, and Drawing & Talking, alongside a solid working knowledge of the ATTEND framework or be open to further training. A relevant degree or mental health qualification is desirable.