Trauma-Informed Complex Needs Support Worker

Housing Limited; West of England; On-site; GBP 22,000 - 32,000; Full time

Job summary

The Housing Network is seeking a dedicated support worker to provide strength-based and trauma-informed assistance to residents in our housing services. You will manage a caseload, deliver 1:1 sessions, and signpost resources to help residents gain independence.

You will help residents understand tenancy documents, review benefits, and incorporate gaps into ongoing engagement plans. The role emphasizes safeguarding and building trusting relationships to deliver outcome-focused support.

Qualifications

• Experience in housing or welfare support is desirable.
• Understanding of safeguarding and DBS requirements is beneficial.
• Ability to build trusting relationships with residents.

Responsibilities

• Provide strength-based, trauma-informed support to residents and develop meaningful, outcome-focused support plans.
• Deliver 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload to ensure residents receive appropriate levels of support.
• Assist residents with tenancy documentation, benefits, and identify gaps to inform future engagement.
• Uphold safeguarding awareness and protect residents, colleagues and the wider community.

Job description

The Housing Network is seeking a dedicated support worker to provide strength-based and trauma-informed assistance to residents in our housing services. You will manage a caseload, deliver 1:1 sessions, and signpost resources to help residents gain independence.

You will help residents understand tenancy documents, review benefits, and incorporate gaps into ongoing engagement plans. The role emphasizes safeguarding and building trusting relationships to deliver outcome-focused support.