Trauma-Informed Complex Needs Support Worker

The Housing Network; Leicester; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Simply Health Package

Blue Light Card

Referral programme

Job summary

The Housing Network (THN) is recruiting for a Support Worker at a single accommodation site in Leicester. You will work in partnership with the YMCA to support residents experiencing homelessness and complex needs.

You will join a brand-new service and play a key role in shaping high-quality, trauma-informed support for vulnerable individuals and families. We are looking for experienced people who are passionate about transforming lives, with the ability to build strong relationships, assess

Qualifications

• Experience supporting vulnerable people, including families facing homelessness or complex needs.
• Experience with safeguarding and tenancy-related support is desirable.
• Ability to work in a 5-days-in-7 rota, including weekends/Bank Holidays.

Responsibilities

• Provide strengths-based and trauma-informed support to residents and build trusting relationships.
• Conduct 1:1 support sessions and signpost to enable independence.
• Manage a caseload to ensure appropriate support for each resident.
• Assist residents with tenancy documents, benefits information, and identifying gaps for future engagement.
• Maintain safeguarding awareness and protect residents, colleagues, and the community.

Skills

Trauma-informed

Strengths-based

Caseload management

Relationship-building

Job description

The Housing Network (THN) is recruiting for a Support Worker at a single accommodation site in Leicester. You will work in partnership with the YMCA to support residents experiencing homelessness and complex needs.

You will join a brand-new service and play a key role in shaping high-quality, trauma-informed support for vulnerable individuals and families. We are looking for experienced people who are passionate about transforming lives, with the ability to build strong relationships, assess