Trauma-Informed Complex Needs Support Worker

People First; England; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Blue Light Card

Referral programme

41 hours of training

Job summary

The Housing Network (THN) is seeking a dedicated Support Worker (Complex Needs) for our Leicester service. This full-time role runs Monday to Friday, 9am–5pm, offering an annual salary of £30,500.

You will support vulnerable individuals and families experiencing homelessness, applying a trauma-informed, strength-based approach to build confidence and independence. You’ll work with residents facing homelessness, mental health, substance misuse, or other complex needs to develop personalised

Qualifications

• Experienced and passionate people to help support vulnerable individuals and families experiencing homelessness.
• Highly experienced working with families facing homelessness and/or people with mental health issues, substance misuse, and other complex needs.

Responsibilities

• Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
• Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload of residents to ensure they receive and engage with appropriate support for their needs.
• Support residents to understand tenancy documentation, benefits, and identify knowledge gaps to inform future engagement.
• Uphold safeguarding awareness and protection for individuals, residents, colleagues and the wider community.

Job description

The Housing Network (THN) is seeking a dedicated Support Worker (Complex Needs) for our Leicester service. This full-time role runs Monday to Friday, 9am–5pm, offering an annual salary of £30,500.

You will support vulnerable individuals and families experiencing homelessness, applying a trauma-informed, strength-based approach to build confidence and independence. You’ll work with residents facing homelessness, mental health, substance misuse, or other complex needs to develop personalised