Trauma-Informed Complex Caseworker – End Rough Sleeping

St Mungo; West of England; On-site; GBP 25,000 - 32,000; Full time

Job summary

St Mungo’s in Bristol is recruiting two Complex Caseworkers to support people facing multiple barriers to accommodation across Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire. The role involves intensive, relationship-based support and collaboration with partner organisations to secure sustainable outcomes.

You will manage caseloads, address barriers, and help clients access housing, health services, and employment.

Qualifications

• Strong communication skills and the ability to build effective relationships with a wide range of people.
• Experience managing a caseload and delivering support services within homelessness, housing, or similar settings.
• A good understanding of the complex issues faced by people experiencing homelessness and the barriers they face in accessing services.
• A full UK driving licence (or equivalent) is desirable, or the ability to travel efficiently across Bristol and South Gloucestershire, including rural areas.

Responsibilities

• Build relationships and provide person-centred support, specialist interventions, and multi-disciplinary approaches to secure sustainable outcomes.
• Support clients to improve life skills and build recovery networks that address needs such as physical and mental health, or substance use.
• Work with organisations, peers, and communities to help clients sustain accommodation, improve health, and access employment.
• Work in partnership with statutory and VCFS organisations to support people experiencing multiple disadvantage and social exclusion.
• Contribute to evidence-based practice and systemic change that benefits people experiencing severe and/or multiple disadvantage.

Skills

Communication

Caseload management

Homelessness knowledge

Driving licence

Job description

St Mungo’s in Bristol is recruiting two Complex Caseworkers to support people facing multiple barriers to accommodation across Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire. The role involves intensive, relationship-based support and collaboration with partner organisations to secure sustainable outcomes.

You will manage caseloads, address barriers, and help clients access housing, health services, and employment.