Complex Caseworker

St Mungo's; Bristol; On-site; GBP 27,000 - 36,000; Full time

Job summary

St Mungo's in Bristol is seeking a Complex Caseworker to support people facing significant barriers to accessing accommodation. You will manage a caseload, provide intensive, relationship-based support, and work with partners to secure sustainable housing outcomes.

The role focuses on person-centered support, improving life skills, and building recovery networks addressing health, mental health, and substance use.

Qualifications

• Strong communication skills and the ability to build effective relationships with a wide range of people.
• Experience managing a caseload and delivering support services within homelessness, housing, or similar settings.
• A good understanding of the complex issues faced by people experiencing homelessness and the barriers they face in accessing services.
• A full UK driving licence (or equivalent) is desirable, or the ability to travel across Bristol and South Gloucestershire.

Responsibilities

• Build relationships and provide person-centred support, specialist interventions, and multi-disciplinary approaches to secure sustainable outcomes.
• Manage a caseload of clients and deliver intensive, relationship-based support.
• Support clients to improve life skills and recovery networks addressing health, mental health, or substance use needs.
• Work with organisations, peers, and communities to help clients sustain accommodation and access employment.

Skills

Communication skills

Caseload management

Understanding homelessness

Driving licence desirable

Job description

Do you want to work in a role supporting people to overcome significant barriers to accessing accommodation in Bristol and South Gloucestershire?, As a Complex Caseworker, you will manage a caseload of clients, providing intensive, relationship-based support to build trust, overcome barriers, and achieve positive outcomes. You will:

• Build relationships and provide person centred support, specialist interventions, and multi-disciplinary approaches to secure sustainable outcomes.
• Support clients to improve life skills and build recovery networks that address needs such as physical and mental health, or substance use.
• Work with organisations, peers, and communities to help clients sustain accommodation, improve health, and access employment.
• Work in partnership with statutory and VCFS organisations to support people experiencing multiple disadvantage and social exclusion.
• Contribute to evidence-based practice and systemic change that benefits people experiencing severe and/or multiple disadvantage. The role is based at St Mungo's central Bristol office, with regular travel across Bristol and South Gloucestershire.

It's not always an easy job, but the opportunity to help individuals experiencing homelessness to overcome barriers and achieve outcomes is highly rewarding., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

Our purpose is to end homelessness and rebuild lives. We are always looking for people who share our ambitions. This rewarding role is an excellent next step for someone with existing experience working with people experiencing homelessness or other relevant challenges. Our purpose is to end homelessness and rebuild lives. We are looking for someone with experience supporting people experiencing homelessness or other complex challenges.

• Strong communication skills and the ability to build effective relationships with a wide range of people.
• Experience managing a caseload and delivering support services within homelessness, housing, or similar settings.
• A good understanding of the complex issues faced by people experiencing homelessness and the barriers they face in accessing services.
• A full UK driving licence (or equivalent) is desirable, or the ability to travel efficiently across Bristol and South Gloucestershire, including rural areas.

If you have the resilience and patience to support people with complex needs and challenging behaviour, we will provide the training and tools you need to help clients end rough sleeping for good.