Team Manager - Rough Sleeping Services

St Mungo's; Bristol; On-site; GBP 42,000 - 54,000; Full time

Job summary

St Mungo's is seeking a Team Manager to lead a new regional service in Bristol and the West of England, delivering trauma-informed support for people facing multiple disadvantages and rough sleeping. You will oversee a team of experienced senior workers and collaborate with 4 partner organisations across multiple local authorities.

You will establish partnerships with statutory and VCFS bodies, set up multi-agency case reviews, and contribute to strategic planning to drive service development

Qualifications

• Experience leading service delivery in homelessness, housing or related settings.
• Ability to establish and manage partnerships with statutory and VCFS organisations.
• Strong communication and relationship-building skills across multiple agencies.

Responsibilities

• Lead and motivate a team of senior workers delivering support to people sleeping rough or at high risk of rough sleeping.
• Set up and nurture partnerships with statutory and VCFS organisations to support complex needs.
• Establish new multi-agency case review meetings across Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire.
• Contribute to the planning and strategic direction of the service and drive system change where blocks occur.
• Demonstrate good management and leadership to deliver high-quality services in challenging environments.

Skills

Team leadership

Stakeholder engagement

Strategic planning

Communication

Homelessness sector knowledge

Job description

Are you ready to lead a new regional service supporting people sleeping rough in Bristol and the West of England? We are looking for a talented Team Manager who will lead a new regional service delivered by St Mungo's and 4 partner organisations. The service will support people facing the greatest barriers to accessing and sustaining accommodation across Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire. Working with around 80 people experiencing multiple disadvantage and rough sleeping, the service will focus on trauma-informed support. Our aim is to reduce rough sleeping through specialist casework, multi-disciplinary case reviews, personalised 'My Team Around Me' support, and the development of a regional rough sleeping strategy. We'll do this in partnership through intensive, relationship-based support that builds trust and connection to overcome barriers, and achieve positive outcomes. As Team Manager you will:

The role will be based at St Mungo's offices in central Bristol, with regular travel within Bath and North-East Somerset, Bristol, North Somerset and South Gloucestershire.

• Lead and motivate and manage a team of experienced specialist senior workers who are working with people sleeping rough (or at very high risk of rough sleeping) who require specialist interventions and multi-disciplinary approaches to secure sustainable outcomes.
• Set up partnerships with statutory and VCFS organisations to support people with needs spanning many domains of multiple disadvantage and social exclusion.
• Set up new multi-agency case review meetings in North Somerset, South Gloucestershire and Bath and North East Somerset, and work closely with the existing multi-agency case review meeting in Bristol.
• Contribute to the promotion, strategic and operational planning of the service, setting up strategic steering group meetings in each area and driving forwards system change when blocks and/or barriers are encountered.
• Good management and leadership skills, able to motivate and develop a team to provide high quality services in a sometimes challenging environment.
• Experience of working with vulnerable people and leading service delivery in homelessness, housing, or similar settings.
• Excellent communication skills and the ability to build effective relationships with a variety of people and organisations.
• Good knowledge and understanding of the complex issues faced by homeless people and the difficulties they experience in accessing services.
• Due to the nature of this role a full UK or equivalent driving license is desirable for this post, and/or cycling proficiency or means of travelling efficiently within the West of England area.

We are looking for people who share our values and will be committed to the aims of this exciting new regional service. This rewarding opportunity give you the opportunity to be part of shaping new regional rough sleeping intervention approaches as they are developed.

If you're ready to take on this new challenge we will provide you with the tools and support to build a service which aims to help overcome systemic barriers for people experiencing multiple disadvantage, end work towards ending rough sleeping for good.