Transport Solutions Planner — Customer Operations

Rhenus Group; Bradford; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

Rhenus Group in the UK is seeking an UK Transport Customer Solutions Operator to act as the link between drivers, customers and operations. You will create transport plans, allocate resources, monitor progress and keep stakeholders informed to ensure on-time delivery and service excellence.

Joining a values-driven team, you will own planning decisions, work across warehouse and customer service, and ensure plans comply with UK regulations.

Responsabilités

• Create efficient daily and weekly transport plans for company vehicles and subcontractors
• Allocate drivers, vehicles, and routes in line with customer requirements and operational constraints
• Monitor live progress and adjust plans proactively to manage delays, breakdowns, or customer changes
• Ensure optimal vehicle fill, route efficiency, and cost control
• Act as the main point of contact for drivers during shifts
• Communicate clear instructions, updates, and expectations
• Liaise with warehouse, customer service, and external partners to ensure smooth loading and delivery
• Ensure all plans comply with UK Working Time Directive, and O‑Licence requirements
• Monitor driver infringements and support corrective actions
• Maintain accurate records for audits and internal reporting
• Support the Transport Manager with incident reporting and investigations
• Provide timely updates to customers on delivery status, delays, or issues
• Build strong working relationships with key customer contacts
• Ensure service levels are met and exceeded wherever possible
• Use TMS/telematics systems to plan, track, and update transport activity
• Maintain accurate data for KPI reporting (OTIF, utilisation, empty running, etc.)
• Support cost control through efficient planning and reduction of waste

Description du poste

Rhenus Group in the UK is seeking an UK Transport Customer Solutions Operator to act as the link between drivers, customers and operations. You will create transport plans, allocate resources, monitor progress and keep stakeholders informed to ensure on-time delivery and service excellence.

Joining a values-driven team, you will own planning decisions, work across warehouse and customer service, and ensure plans comply with UK regulations.