Customer Services Administrator

Rhenus Logistics; Bradford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Rhenus Logistics is recruiting a Customer Solutions Advisor to act as the bridge between customers and our logistics operations. You will ensure customers receive accurate information, timely solutions, and a positive experience while protecting the business with solid process discipline.

You will handle inquiries by phone, email or portals, process orders and amendments, provide updates, monitor progress, and coordinate with operations, warehouse, transport and planning teams to resolve issues

Qualifications

• Strong proficiency in MS Word and MS Excel.
• GCSE Maths and English required.
• Clear communication skills.
• Reliable and punctual.
• Empathy and professionalism.
• Attention to detail and accuracy in data entry.

Responsibilities

• Understand Rhenus products, services and basic logistics processes.
• Handle inbound queries via phone, email, or portals.
• Process orders, amendments, and cancellations.
• Provide clear, accurate updates on orders, deliveries, or service issues.
• Monitor order progress and flag risks early.
• Liaise with operations, warehouse, transport and planning teams.
• Maintain accurate customer records and system updates.
• Ensure documentation is complete and compliant.
• Strong attention to detail and careful data entry.
• Friendly, helpful attitude when dealing with customers and colleagues.
• Reliability, punctuality and commitment to completing tasks on time.
• Clear communication skills.
• Interest in logistics, customer service and professional development.

Skills

MS Word

MS Excel

Education

GCSE Maths & English

Job description

We are recruiting for a Customer Solutions Advisor. The Customer Solutions Advisor is the bridge between customers and the operational engine of a business. Their purpose is to ensure customers receive accurate information, timely solutions, and a consistently positive experience, while also protecting the business through strong process discipline. At Rhenus, we believe everyone plays a crucial role. Whether you're driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn't just built by the company - it's shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

What You Bring:

Main duties:

• Develop an understanding of Rhenus products, services, and basic logistics processes.
• Handle inbound customer queries via phone, email, or portals
• Process orders, amendments, and cancellations
• Provide clear, accurate updates on orders, deliveries, or service issues
• Monitor order progress and flag risks early
• Manage expectations professionally and proactively
• Build trust through consistent, solution-focused communication
• Investigate service failures, delays, or discrepancies
• Liaise with operations, warehouse, transport, and planning teams
• Identify root causes and propose corrective actions
• Escalate issues appropriately when needed
• Maintain accurate customer records and system updates
• Ensure documentation is complete and compliant
• Strong attention to detail and a careful approach to data entry.
• A friendly, helpful attitude when dealing with customers and colleagues.
• Empathy and professionalism
• Reliability, punctuality, and a commitment to completing tasks on time.
• Clear communication skills
• An interest in logistics, customer service, and developing professional skills.
• Strong Word and Excel skills.
• Math's and English GCSE