Transport Controller / Planner

Rhenus Logistics; Cannock Wood; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Company Pension Scheme

Continuous Training

Exclusive Discounts

Free Parking

Health & Sports

Holiday Bonus

Job summary

Rhenus Logistics is recruiting for a Transport Controller / Planner at Cannock Depot on site. Plan daily UK road freight collections and deliveries, coordinating with hauliers and customers to meet requirements while maximizing efficiency.

The role requires exceptional organisational skills, clear communication, and the ability to manage multiple priorities in a fast-paced transport environment. You will ensure activities comply with company procedures and record-keeping standards across

Qualifications

• Previous experience within UK road freight or transport planning.
• Strong knowledge of UK transport operations and logistics.
• Excellent communication and customer service skills.
• Ability to work under pressure and prioritise workload effectively.
• High level of organisational and administrative skills.
• Good geographical knowledge of the UK.

Responsibilities

• Plan and schedule daily UK collections and deliveries.
• Monitor vehicle movements and proactively manage delays or service issues.
• Monitor daily transport activity to ensure planned work is completed successfully.
• Liaise daily with hauliers to ensure collections and deliveries are completed as planned.
• Build and maintain strong working relationships with transport partners.
• Resolve transport-related issues in a professional and timely manner.

Skills

Transport Planning

Fleet coordination

Communication skills

Organisational skills

UK knowledge

MS Office (Excel/Outlook)

TMS experience

Tools

TMS software

Excel

Outlook

Job description

Benefits

Company Pension Scheme Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind. Salary sacrifice scheme also available to eligible employees.

Continuous Training Sharpen your skills and advance your expertise with ongoing development and access to our on-demand learning portal One Rhenus.

Exclusive Discounts Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure.

Free Parking For convenience and peace of mind. We also offer all employees the ability to improve their health and spread the cost with a bike purchase through our cycle-to-work scheme.

Health & Sports Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.

Holiday Bonus Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.

Job Description

What you can expect

Job Title Transport Controller / Planner

Location Cannock Depot – on site

Hours 37.5 hrs pw. Mon – Fri 12pm - 8pm

We are recruiting for a UK Transport Controller / Planner. The Transport Controller / Planner is responsible for the efficient planning and coordination of UK road freight collections and deliveries, ensuring customer requirements are met while maximising operational efficiency. The role requires excellent organisational skills, strong communication with hauliers and customers, and the ability to manage multiple priorities in a fast-paced transport environment.

The successful candidate will ensure all transport activities are completed in line with company procedures, customer expectations, and compliance requirements while maintaining accurate records across internal systems.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.

What you bring

Transport Planning

• Plan and schedule daily UK collections and deliveries.
• Monitor vehicle movements and proactively manage delays or service issues.
• Monitor daily transport activity to ensure planned work is completed successfully.
• Liaise daily with hauliers to ensure collections and deliveries are completed as planned.
• Build and maintain strong working relationships with transport partners.
• Resolve transport-related issues in a professional and timely manner.

Administration

• Complete all transport-related administration accurately and within required timescales.
• Maintain accurate shipment records using internal transport management systems.

Operations Control

• Monitor the progress of vehicles, collections and deliveries throughout the day.
• React quickly to delays, breakdowns, traffic issues and customer changes by re-planning work where necessary.
• Prioritise urgent and time-critical shipments to maintain service levels.
• Ensure efficient utilisation of vehicles, hauliers and transport resources.

Partner Management

• Develop and maintain positive relationships with subcontractors and transport partners.

General Duties

• Use internal systems to manage transport operations efficiently.
• Support colleagues across the operations team when required.
• Assist with customer queries and problem resolution.
• Undertake any other reasonable transport-related duties as requested by management.

Essential Skills & Experience

• Previous experience within UK road freight or transport planning.
• Strong understanding of UK transport operations and logistics.
• Excellent communication and customer service skills.
• Ability to work under pressure and prioritise workload effectively.
• High level of organisational and administrative skills.
• Good geographical knowledge of the UK.
• Competent using Microsoft Office, particularly Excel and Outlook.
• Experience using Transport Management Systems (TMS) or other logistics software.
• Strong attention to detail.

Desirable

• Experience managing subcontracted hauliers.
• Knowledge of transport compliance and industry regulations.
• Experience working within pallet network or general haulage operations.
• Understanding of transport KPIs and service performance reporting.

Personal Attributes

• Calm and professional under pressure.
• Excellent problem-solving ability.
• Strong attention to detail.
• Proactive and able to use initiative.
• Reliable and dependable.
• Team player with the ability to work independently.
• Positive attitude and commitment to delivering excellent customer service.