Transport Shift Manager: Lead Fleet & Team Excellence

DHL; Peacehaven; On-site; Confidential; Full time

Job summary

DHL is seeking a Transport Shift Manager to lead our transport operations in Southampton. The role focuses on delivering a high-quality, customer-focused service, managing a team of drivers and agency crews, and ensuring safety and compliance across the fleet.

You will drive performance through coaching, conduct regular briefs and reviews, and coordinate with OMS guidelines. The position is permanent, full-time with a starting rate of £37,500 per year.

Qualifications

• Transport experience with fleet management required.
• License holder preferred.
• Previous management experience.
• Coaching and mentorship skills.
• Strong organizational and problem-solving abilities.
• Willingness to roll sleeves up and get involved.

Responsibilities

• Deliver shift operation with efficient, customer-focused service.
• Manage colleague issues per policies and procedures.
• Lead daily driver and agency crew brief/debrief.
• Ensure driver and fleet legal compliance per standards.
• Induct and train crews on operations and equipment; keep records.
• Manage transport resources for safe, legal operations; conduct walk-around inspections and gatehouse checks.
• Conduct shift briefs and performance dialogues.
• Schedule quarterly 1-2-1s with direct reports (OMS on site).
• Monitor driver performance via Telematics and address discrepancies.
• Complete accident/investigation packs for sign-off at next level.
• Acknowledge under-performers and reward high performance.

Skills

Fleet management

Leadership

Coaching

Organizational skills

Problem solving

People management

Job description

DHL is seeking a Transport Shift Manager to lead our transport operations in Southampton. The role focuses on delivering a high-quality, customer-focused service, managing a team of drivers and agency crews, and ensuring safety and compliance across the fleet.

You will drive performance through coaching, conduct regular briefs and reviews, and coordinate with OMS guidelines. The position is permanent, full-time with a starting rate of £37,500 per year.