Transport & Service Delivery Coordinator - Fast-Paced Ops

Recruitment Services UK; West Kirby; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company pension

On-site parking

Full training and development

Career progression opportunities

Supportive management team

Stable employment

Job summary

Gaskells Waste Services is seeking a Transport & Service Delivery Coordinator to join our busy Operations Team in Bootle. You will coordinate daily commercial waste collections, support drivers, communicate with customers and help ensure services run efficiently.

You’ll act as the main contact between drivers, customers and internal teams, resolving issues promptly and maintaining high service standards in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to remain calm under pressure and make decisions quickly.
• Excellent attention to detail.
• Confident using Microsoft Office and IT systems.
• Strong administration skills.
• Ability to prioritise multiple tasks.
• Positive, flexible and proactive approach.
• Excellent customer service skills.

Responsibilities

• Coordinate the day-to-day delivery of commercial waste collection services.
• Brief drivers each afternoon on the following day's workload, ensuring they have everything required to complete their rounds.
• Debrief drivers at the end of each shift, reviewing completed work and resolving issues.
• Monitor vehicle movements and service delivery using transport systems.
• Investigate data discrepancies with drivers to improve accuracy.
• Respond quickly to operational issues including missed collections and access problems.
• Keep customers informed of delays or service issues.
• Reallocate work to minimise missed collections and maximise productivity.
• Liaise with Sales, Customer Services, Workshop and Operations for seamless delivery.
• Investigate customer enquiries and invoice queries relating to service delivery.
• Ensure driver records, mileage and vehicle checks are accurate.
• Support compliance with Operator Licence, Driver Hours Regulations, Health & Safety and company procedures.
• Build strong working relationships with customers, drivers and colleagues.

Skills

Communication

Organisation

Calm under pressure

Attention to detail

Microsoft Office

Administration

Prioritisation

Customer service

Team coordination

Tools

Office software

Job description

Gaskells Waste Services is seeking a Transport & Service Delivery Coordinator to join our busy Operations Team in Bootle. You will coordinate daily commercial waste collections, support drivers, communicate with customers and help ensure services run efficiently.

You’ll act as the main contact between drivers, customers and internal teams, resolving issues promptly and maintaining high service standards in a fast-paced environment.