Transport & Service Delivery Coordinator

Recruitment Services UK; West Kirby; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company pension

On-site parking

Full training and development

Career progression opportunities

Supportive management team

Stable employment

Job summary

Gaskells Waste Services is seeking a Transport & Service Delivery Coordinator to join our busy Operations Team in Bootle. You will coordinate daily commercial waste collections, support drivers, communicate with customers and help ensure services run efficiently.

You’ll act as the main contact between drivers, customers and internal teams, resolving issues promptly and maintaining high service standards in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to remain calm under pressure and make decisions quickly.
• Excellent attention to detail.
• Confident using Microsoft Office and IT systems.
• Strong administration skills.
• Ability to prioritise multiple tasks.
• Positive, flexible and proactive approach.
• Excellent customer service skills.

Responsibilities

• Coordinate the day-to-day delivery of commercial waste collection services.
• Brief drivers each afternoon on the following day's workload, ensuring they have everything required to complete their rounds.
• Debrief drivers at the end of each shift, reviewing completed work and resolving issues.
• Monitor vehicle movements and service delivery using transport systems.
• Investigate data discrepancies with drivers to improve accuracy.
• Respond quickly to operational issues including missed collections and access problems.
• Keep customers informed of delays or service issues.
• Reallocate work to minimise missed collections and maximise productivity.
• Liaise with Sales, Customer Services, Workshop and Operations for seamless delivery.
• Investigate customer enquiries and invoice queries relating to service delivery.
• Ensure driver records, mileage and vehicle checks are accurate.
• Support compliance with Operator Licence, Driver Hours Regulations, Health & Safety and company procedures.
• Build strong working relationships with customers, drivers and colleagues.

Skills

Communication

Organisation

Calm under pressure

Attention to detail

Microsoft Office

Administration

Prioritisation

Customer service

Team coordination

Tools

Office software

Job description

Transport & Service Delivery Coordinator

Location: Foster Street, Bootle, Liverpool

Job Type: Full Time | Permanent

About Gaskells Waste

Established in 1991, Gaskells Waste Services is one of the North West's leading independent waste management companies.

As our business continues to grow, we're looking for an organised, proactive and customer-focused Transport & Service Delivery Coordinator to join our busy Operations Team.

This is a fast-paced role where you'll be responsible for coordinating daily waste collection services, supporting drivers, communicating with customers and ensuring our operations run efficiently. Every day is different, and you'll play a key role in delivering the high level of service our customers expect.

The Role

As a Transport & Service Delivery Coordinator, you'll be responsible for ensuring our daily collection services are delivered safely, efficiently and on time.

You’ll act as the main point of contact between our drivers, customers and internal departments, resolving issues as they arise and ensuring excellent communication throughout the day.

You’ll be expected to think on your feet, make decisions quickly and maintain a calm, professional approach in a busy operational environment.

What You'll Be Doing

• Coordinate the day-to-day delivery of commercial waste collection services.
• Brief drivers each afternoon on the following day's workload, ensuring they have everything required to complete their rounds, including vehicle allocations, customer information, keys, fobs and fuel cards.
• Debrief drivers at the end of each shift, reviewing completed work, resolving issues and ensuring all operational records are completed accurately.
• Monitor vehicle movements and service delivery throughout the day using transport systems.
• Take ownership of operational data quality by investigating discrepancies, identifying the root cause of errors and working with drivers to improve data accuracy and prevent repeat issues.
• Respond quickly to operational issues including missed collections, access problems, damaged containers, overweight bins and vehicle issues.
• Keep customers informed of delays or service issues before they need to contact us.
• Reallocate work where required to minimise missed collections and maximise productivity.
• Liaise with Sales, Customer Services, Workshop and Operations teams to ensure seamless service delivery.
• Investigate customer enquiries and invoice queries relating to service delivery.
• Ensure driver records, mileage, vehicle checks and collection data are accurate and compliant.
• Support compliance with Operator Licence requirements, Driver Hours Regulations, Health & Safety legislation and company procedures.
• Build strong working relationships with customers, drivers and colleagues to deliver an exceptional service.

About You

You’ll be someone who enjoys solving problems, thrives in a fast-moving environment and takes pride in delivering excellent customer service.

Essential Skills

• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to remain calm under pressure and make decisions quickly.
• Excellent attention to detail.
• Confident using Microsoft Office and IT systems.
• Strong administration skills.
• Ability to prioritise multiple tasks.
• Positive, flexible and proactive approach.
• Excellent customer service skills.

Desirable Experience

• Experience working within transport, logistics or fleet operations.
• Waste management industry experience.
• Experience using transport planning or vehicle tracking software.
• Experience supervising drivers or coordinating field-based teams.

What We Offer

• Competitive salary (depending on experience)
• Company pension
• On-site parking
• Full training and ongoing development
• Supportive management team
• Opportunities for career progression
• Stable employment within a well-established and growing business