Logistics Customer Service Coordinator – Fast-Paced Role

Routes To Work South; Bothwell; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

Routes To Work South in Bothwell is seeking a Customer Service Co-ordinator to act as the main contact for customers, coordinating deliveries and collections and supporting our transport and operations teams to keep shipments running smoothly.

This fast-paced role calls for excellent communication, strong organisation and proactive problem-solving, with meticulous attention to detail and a customer-focused approach.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Proactive problem-solving approach.
• Calm, professional under pressure.
• Excellent attention to detail and accuracy.
• Good IT skills and quick to learn new systems.
• Able to work independently and within a team.
• Positive, professional attitude focused on customers.

Responsibilities

• Coordinate customer orders, deliveries, collections and transport requirements.
• Liaise with drivers, hauliers, warehouses and internal teams to ensure on-time shipments.
• Monitor deliveries and communicate delays or issues to customers.
• Respond to customer enquiries by phone and email promptly.
• Investigate and resolve customer complaints and service queries.
• Maintain accurate customer, order and shipment data in systems.
• Process delivery documentation and proofs of delivery.
• Provide customers with updates on shipment status and delivery times.
• Work with transport and planning teams to resolve operational issues.
• Build and maintain relationships with customers and key contacts.
• Escalate complex issues to resolution.
• Support wider team with admin and operational tasks.
• Identify opportunities to improve customer service processes.

Skills

Communication

Organisation

Problem-solving

Customer-focused

IT skills

Tools

Microsoft Office

Job description

Routes To Work South in Bothwell is seeking a Customer Service Co-ordinator to act as the main contact for customers, coordinating deliveries and collections and supporting our transport and operations teams to keep shipments running smoothly.

This fast-paced role calls for excellent communication, strong organisation and proactive problem-solving, with meticulous attention to detail and a customer-focused approach.