Dynamic Transport & Service Delivery Coordinator

Recruitment Services UK; Sefton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary (depending on exper

Company pension

On-site parking

Full training and ongoing development

Supportive management team

Opportunities for career progression

Stable employment within a well‑establ

Job summary

Gaskells Waste is seeking a highly organised Transport & Service Delivery Coordinator to join our busy Operations Team in Bootle. You will coordinate daily commercial waste collection services, support drivers and communicate with customers to keep operations running smoothly.

This fast-paced role requires quick decision-making, strong problem-solving skills and the ability to maintain professional relationships with drivers and colleagues.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and time management.
• Ability to remain calm under pressure and make decisions quickly.
• Excellent attention to detail.
• Confident using Microsoft Office and IT systems.
• Strong administration skills.
• Ability to prioritise multiple tasks.
• Positive, flexible and proactive approach.
• Excellent customer service skills.

Responsibilities

• Coordinate the day-to-day delivery of commercial waste collection services.
• Brief drivers each afternoon on the following day's workload, ensuring they have everything required to complete their rounds, including vehicle allocations, customer information, keys, fobs and fuel cards.
• Debrief drivers at the end of each shift, reviewing completed work, resolving issues and ensuring all operational records are completed accurately.
• Monitor vehicle movements and service delivery throughout the day using transport systems.
• Take ownership of operational data quality by investigating discrepancies, identifying the root cause of errors and working with drivers to improve data accuracy and prevent repeat issues.
• Respond quickly to operational issues including missed collections, access problems, damaged containers, overweight bins and vehicle issues.
• Keep customers informed of delays or service issues before they need to contact us.
• Reallocate work where required to minimise missed collections and maximise productivity.
• Liaise with Sales, Customer Services, Workshop and Operations teams to ensure seamless service delivery.
• Investigate customer enquiries and invoice queries relating to service delivery.
• Ensure driver records, mileage, vehicle checks and collection data are accurate and compliant.
• Support compliance with Operator Licence requirements, Driver Hours Regulations, Health & Safety legislation and company procedures.
• Build strong working relationships with customers, drivers and colleagues to deliver an exceptional service.

Skills

Excellent communication

Strong organisational skills

Calm under pressure

Attention to detail

MS Office proficiency

IT systems literacy

Task prioritisation

Customer service

Tools

MS Office

Transport planning software

Vehicle tracking software

Job description

Gaskells Waste is seeking a highly organised Transport & Service Delivery Coordinator to join our busy Operations Team in Bootle. You will coordinate daily commercial waste collection services, support drivers and communicate with customers to keep operations running smoothly.

This fast-paced role requires quick decision-making, strong problem-solving skills and the ability to maintain professional relationships with drivers and colleagues.