Transport Planner

TN United Kingdom; Middlesbrough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Transport Planner in a leading UK ecommerce retailer. This role involves coordinating daily customer deliveries, optimizing routes for efficiency, and ensuring exceptional service. You'll work closely with various teams, utilizing advanced Transport Management Systems to enhance operational effectiveness. With a focus on customer satisfaction and continuous improvement, this position offers growth opportunities in a fast-paced environment. Enjoy competitive pay, generous holiday schemes, and a supportive workplace culture that values your contributions.

Benefits

Competitive pay and benefits

Growth opportunities and career development

Fun, fast-paced team environment

22 days holiday per year

Salary sacrifice pension scheme

Staff discounts

Subsidised gym membership

Employee Assistance Programme

Qualifications

• Proven experience in transport planning or logistics coordination.
• Strong computer literacy with proficiency in TMS and Excel.

Responsibilities

• Coordinate daily planning and execution of customer deliveries.
• Develop delivery schedules using TMS and ensure efficient operations.
• Communicate with customers regarding booking confirmations and delivery updates.

Skills

Transport Management Systems (TMS)

Route Planning

Organizational Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Excel Proficiency

Education

Experience in Transport Planning or Logistics Coordination

Tools

OptimoRoute

WMS

Spreadsheets

Job description

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As a Transport Planner at Leader Online, you will be responsible for coordinating the daily planning and execution of customer deliveries, ensuring the most efficient and cost-effective routes are used. You will work closely with the Transport Planner Supervisor, warehouse teams, and customer service to ensure that all transport activities support service level targets and deliver an exceptional customer experience.

Requirements

Key Responsibilities

Route Planning & Coordination

• Develop daily delivery schedules using OptimoRoute and other Transport Management Systems (TMS).
• Ensure timely, efficient, and cost-effective transport operations, balancing capacity with delivery requirements.
• Process customer orders accurately for warehouse picking and dispatch.
• Book deliveries and proactively communicate updates or amendments to customers.
• Rearrange failed deliveries and manage daily customer notifications.
  

Transport System & Documentation

• Maintain accurate system records of routing, vehicle assignments, and order status.
• Use TMS, WMS, spreadsheets, and internal platforms to process data and generate reports.
• Support data entry, route optimisation, and stock visibility from a transport perspective.
  

Customer Communication

• Conduct outbound calls and emails to customers for booking confirmations, delivery updates, and addressing access or readiness issues.
• Liaise with relevant departments to assist with customer delivery-related damage claims.
• Work closely with customer service, warehouse, and purchasing teams to align order fulfilment with delivery planning.
• Update internal teams on the day’s delivery routes, drop volumes, and relevant customer information.
• Communicate effectively with 3PL partners and internal fleet drivers as needed.
  

Health, Safety & Quality

• Adhere to all site health and safety policies and procedures.
• Maintain a safe and clean working environment.
• Report equipment issues, delivery problems, or route hazards promptly to the supervisor.
  

Performance Expectations

• Accurately plan routes to support OTIF (On Time In Full) performance and service quality.
• Maintain system accuracy and timely reporting to support operational transparency.
• Uphold customer service excellence through clear, proactive communication.
• Demonstrate initiative in identifying opportunities to optimise efficiency and reduce costs.
  
• Previous experience in a transport planning or logistics coordination role.
• Proficient computer literacy, including strong Excel and email skills.
• Experience with Transport Management Systems (TMS) is essential.
• Strong organisational and analytical skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and manage competing priorities effectively.
  
• Technical: Route planning, TMS/WMS use, order processing.
• Behavioural: Accuracy, speed, reliability, proactive mindset.
• Professional: Team-oriented, honest, flexible, customer-focused.

What We Offer:

• Competitive pay and benefits
• Growth opportunities and career development
• Fun, fast-paced team environment
• Chance to drive customer loyalty in a leading UK ecommerce retailer
• 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
• Length of Service holiday awards: 1 extra day for every 3 years service;
• Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
• Salary sacrifice Cycle-to-work scheme;
• Staff discounts on the Leader product range;
• Subsidised gym membership;
• Employee Assistance Programme, Access to Wellbeing Advice & Counselling