Transport Ops Coordinator | KPI-Driven Customer Focus

Gregory Distribution Ltd; Magor; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

Life assurance

Pension

Wellbeing support

Cycle To Work

Discounts

Uniform provided

Job summary

Gregory Distribution Ltd, a logistics and transport services provider in the UK, is seeking a proactive Transport Co-ordinator to support the Transport Manager in leading the team and optimising staff and assets. You will liaise with customers to ensure smooth operations and generate regular performance reports.

The role requires strong communication, excellent organisation, and a solid knowledge of UK geography.

Qualifications

• Experience in a similar role is preferred.
• Excellent communication at all levels.
• Strong knowledge of the UK geography.
• Excellent organisational skills with accuracy and attention to detail.
• Able to prioritise tasks and meet daily deadlines.
• Proactive and flexible with a team and independent work style.
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Support the Transport Manager to lead the transport team and optimise use of staff and assets.
• Provide day-to-day leadership, clear dispatch instructions and driver debriefs to maintain service quality.
• Collaborate with customers to ensure smooth operation and high service levels.
• Provide regular reports to the Transport Manager on customer and operational matters.
• Respond to queries via email, phone, and in person with excellent customer service.
• Assist in producing KPI data and daily statistics to support target attainment.
• Help maintain a safe, compliant working environment by following company processes.
• Provide direct assistance and support for breakdowns.

Skills

Communication

Organisation

Attention to detail

Prioritisation

Teamwork

Microsoft Office

UK geography knowledge

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Gregory Distribution Ltd, a logistics and transport services provider in the UK, is seeking a proactive Transport Co-ordinator to support the Transport Manager in leading the team and optimising staff and assets. You will liaise with customers to ensure smooth operations and generate regular performance reports.

The role requires strong communication, excellent organisation, and a solid knowledge of UK geography.