Warehouse Team Leader- Nights

AO; Crewe; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

24 days holiday

Pension scheme

Healthcare cashback

Enhanced parental leave

Expression of wish service

Make a difference days

Share-save Scheme

Job summary

AO in Crewe is seeking a Team Leader to head a fast-paced warehouse operation, ensuring targets are met and customer service remains outstanding. You will lead a hands-on team, allocate tasks, monitor KPIs, and drive efficiency across shifts (4 on 4 off, 6.00pm–6.00am).

Salary is £32,420.57 per annum, with a 40.25-hour week. This role demands proactive leadership and strong compliance with safety standards.

Qualifications

• Experience in a warehouse or logistics environment.
• Ability to lead and motivate teams.
• Proficient with WMS and Microsoft Office.
• Strong decision-making under pressure with a fair approach.
• Experience in maintaining safety and compliance.

Responsibilities

• Allocate daily tasks and monitor progress to ensure targets are met.
• Complete accurate incident reporting and maintain compliance standards.
• Provide administrative support for stock management and operational updates.
• Investigate and resolve stock, equipment, and operational issues promptly.
• Oversee housekeeping and safety standards across your area of the warehouse.
• Deliver daily team briefings and compile handovers for smooth shift transitions.
• Recognise and reward team contributions to keep morale high.

Skills

Warehouse ops

Logistics systems

Team leadership

KPI management

WMS

MS Office

Tools

WMS

MS Office

Job description

Job Overview

About The Role

Are you ready to take the lead in a fast‑paced warehouse environment?

We’re looking for a Team Leader who can keep operations running smoothly, drive efficiency, and support our people to deliver outstanding results.

In this role, you’ll work closely with management and operational teams to achieve key targets, maintain compliance, and ensure exceptional customer service. You’ll be hands‑on, proactive, and ready to step up when needed to keep everything moving seamlessly.

• *Salary:£32,420.57 per annum
• *Hours:40.25 per week.
• *Shift pattern: 4 on 4 off (rotational shift pattern)
• *Start/Finish time: 6.00pm- 6.00am

Here’s What You Can Expect To Be Doing

• Allocate daily tasks and monitor progress to ensure targets are met.
• Complete accurate incident reporting and maintain compliance standards.
• Provide administrative support for stock management and operational updates.
• Investigate and resolve stock, equipment, and operational issues promptly.
• Oversee housekeeping and safety standards across your area of the warehouse.
• Report maintenance needs and elevate equipment issues when required.
• Deliver daily team briefings and compile handovers for smooth shift transitions.
• Recognise and reward team contributions to keep morale high.
• Support welfare processes and employee development through documented discussions.
• Conduct low-level investigations and first‑stage absence reviews.
• Carry out Health & Safety walkarounds and maintain safe MHE practices.

A Few Things About You

• Strong understanding of warehouse operations, logistics, and systems.
• Previous experience in a warehouse or logistics environment.
• Ability to lead and motivate teams while managing fluctuating workloads.
• Confident decision‑making skills with a fair and consistent approach.
• Proficiency in PC use, including WMS and Microsoft Office.
• Comfortable working under pressure and meeting KPIs such as damage and non‑picks.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• 24 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme
• To see all our benefits and perks, visit our AO Benefits page.