Transport Coordinator - Customer-Focused, 12-Month Contract

P+S Personnel Services Ltd; Great Yarmouth; On-site; GBP 24,000 - 32,000; Full time

Job summary

P+S Personnel Services Ltd is seeking a Transport Coordinator to join our Great Yarmouth team on a full-time, 12-month fixed term contract. You will report to the National Transport Manager and Site Manager, coordinating deliveries, liaising with customers and hauliers, and ensuring despatches meet timelines and cost targets.

The role requires strong communication, organisational skills, and a proactive, team-focused approach.

Qualifications

• Excellent interpersonal and negotiation skills.
• Previous experience in a customer facing role.
• A can-do attitude is essential in this role, to ensure our customers receive a high level of service.
• An excellent telephone manner is essential, having the ability to communicate clearly at all levels and keep a calm presence within the office and on the telephone when under pressure.
• A good team member with the ability to work in a small onsite team, nationally with transport co-ordinators from other sites and the Business support services team.
• Accurate computer skills required to ensure the correct costs are set against the correct haulage contractor.
• Previous experience in a transport/haulage position is desired but not essential as training will be provided.
• Good general understanding of PC applications including Microsoft Word and Excel

Responsibilities

• Reporting into the National Transport Manager, and the Site Manager.
• Communicate on the telephone with Customers and Hauliers in a polite and courteous manner.
• Organise and allocate “Delivered” orders to Haulage contractors in the most cost effective and efficient manner, ensuring that deliveries are made in accordance with our customers and business’s requirements.
• Work with the site manager using forward planning to ensure that daily despatch tonnages are achieved and maintained effectively and efficiently.
• Maintain regular contact with hauliers to resolve any issues, identify opportunities, improving service levels and efficiencies.
• Monitor haulage costs in conjunction with the Business Support Services team making comparisons of rates achieved locally and nationally.
• Ensure there are adequate numbers of haulage contractors to deliver and maintain site despatches.
• Chasing delivered orders to ensure product is delivered from site within the agreed time period.
• Update and maintain the national chaser’s system to ensure that all issues in relation to “delivered” orders are recorded.
• Update and maintain non-delivery reasons.
• Ensure goods are received and despatched accurately according to company procedures and protocols.
• Ensure accurate information is produced for Ship discharges (Site Dependant).
• Ensure that all bookings are executed on a daily basis by regularly communicating with haulage companies, where booked loads have not been collected.
• Accurately confirm pick lists, following the return of the loading docket (pick list).
• Assist with the despatch desk, ensuring Site Rules and requirements are provided to visiting haulage contractors.
• Ensure the health and safety site rules are clearly explained to haulage contractors.
• Check legal compliance with required legislation (ADR documentation) Ensure the weighbridge is operated in accordance with company procedures and policies, so that vehicles are weighed in and off site (Site dependent)
• Update the Site Manager, Sales Support and Business Support Services on all transport related issues.
• Assist colleagues on site or at other sites across the UK due to holiday, sickness or workload to ensure the smooth running of the national business (No travel required).
• Train other office, Transport or despatch desk staff (Depending on Experience).
• Adhere to company procedures in relation to all aspects of the IT systems, Business admin processes, procedures and policies.
• Carry out all other reasonable requests from line management.

Skills

Interpersonal skills

Negotiation

Customer service

Telephone manner

Team player

PC skills

Tools

MS Excel

MS Word

Job description

P+S Personnel Services Ltd is seeking a Transport Coordinator to join our Great Yarmouth team on a full-time, 12-month fixed term contract. You will report to the National Transport Manager and Site Manager, coordinating deliveries, liaising with customers and hauliers, and ensuring despatches meet timelines and cost targets.

The role requires strong communication, organisational skills, and a proactive, team-focused approach.