Transport Clerk

IGB Group; Peterborough; Vor Ort; GBP 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

£32,500 per annum

21 days' annual leave + bank holidays

Mon-Fri working pattern

Zusammenfassung

IGB Group is seeking an organised and proactive Transport Clerk to join the transport team in Peterborough. You will coordinate daily transport operations, support drivers and ensure deliveries are managed efficiently and professionally.

This hands-on role suits someone with experience in transport administration, logistics or a transport office environment, with strong organisational and customer service skills. Mon-Fri, 8:30am-5:30pm, at our Peterborough operation.

Qualifikationen

• Experience in transport administration, logistics or transport office environment preferred.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service abilities.

Aufgaben

• Booking deliveries into customer delivery points and coordinating delivery schedules
• Tracking drivers and monitoring vehicle movements throughout the day
• Communicating with drivers to provide updates and resolve operational issues
• Briefing drivers before departure and ensuring they have route information
• De-briefing drivers after trips and capturing delivery details
• Handling incoming calls and responding to customer queries professionally
• Liaising with customers, drivers and internal teams to resolve issues
• Maintaining transport systems and accurate records
• Assisting with general transport administration as required
• Working within Palletways pallet network processes

Jobbeschreibung

About the Role:

Our client is looking for an organised and proactive Transport Clerk to join the transport team at our Peterborough operation.

Working within a busy general haulage and Palletways network environment, you will play an important role in coordinating daily transport operations, supporting drivers and ensuring deliveries are managed efficiently and professionally.

This is a hands-on role that would suit someone with previous experience in transport administration, logistics or a transport office environment, although candidates with strong organisational and customer service skills will also be considered.

Key Responsibilities:

• Booking deliveries into customer delivery points and coordinating delivery schedules
• Tracking drivers and monitoring vehicle movements throughout the day
• Communicating with drivers to provide updates and resolve any operational issues
• Briefing drivers before departure and ensuring they have the required information for their routes
• De-briefing drivers when they return and capturing relevant delivery or operational information
• Handling incoming telephone calls and responding to customer queries professionally
• Liaising with customers, drivers and internal teams to resolve delivery issues
• Supporting the day-to-day running of the transport operation
• Updating transport systems and maintaining accurate records
• Assisting with general transport administration as required
• Working within the requirements and processes of the Palletways pallet network

We're looking for someone who is:

• Organised and able to manage multiple tasks in a busy environment
• Confident communicating with drivers, customers and colleagues
• Comfortable working in a fast-paced transport environment
• Customer-focused with good telephone manner
• Proactive and able to solve problems quickly
• Accurate with administration and record keeping
• A good team player who can work under pressure
• Ideally experienced within transport, logistics, haulage or pallet networks

Working Hours:

• Monday to Friday
• 8:30am - 5:30pm

What We Offer:

• £32,500 per annum
• 21 days' annual leave + Bank Holidays
• Monday-Friday working pattern
• Opportunity to work within an established general haulage and Palletways operation
• A varied role with genuine involvement in the day-to-day transport operation