Transport Assistant

Buckinghamshire Council; Aylesbury; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Buckinghamshire Council is looking for a dedicated Transport Assistant to support the Client Transport Team. This role involves delivering administrative and financial support, focusing on data management and customer service, while contributing to the Client Transport improvement journey.

Benefits

Flexible working

Pension schemes

Gym memberships

Travel discounts

Qualifications

• Highly organized and capable of supporting the Client Transport team.
• Good knowledge of Microsoft Office.

Responsibilities

• Handling and tracking correspondence, emails, and calls.
• Maintaining and improving office systems.
• Gathering, collating, and following up on information.
• Completing and processing applications using manual and digital systems.

Skills

Organizational skills

Customer service

Data management

Microsoft Office

Job description

Buckinghamshire Council has an exciting opportunity for a Transport Assistant within the Client Transport Team.

We are seeking a candidate to deliver high-quality administrative and financial support, enabling the service to provide excellent customer service and support the client transport improvement journey.

The role primarily supports the Client Transport Finance Team, involving data management, processing invoices, personal transport budget claims, and handling phone enquiries from parents and carers.

The Client Transport Compliance Team will also provide support, ensuring accuracy in all aspects of the Buckinghamshire Council ID applications process.

The successful candidate will support the transport unit as directed by their manager.

About us

Buckinghamshire Council is a relatively new organisation formed by merging five councils in the county. We are committed to serving residents better and providing stronger representation for Buckinghamshire both locally and nationally.

Transport Services offers integrated passenger transport for children, social care transport, and supports public transport infrastructure.

The service manages high-volume activities for thousands of children, including those with special educational needs (SEN), and handles high-value contracts with suppliers.

The post holder will be part of a dedicated team reporting to the Client Transport Manager.

About the role

Key Accountabilities

• Handling and tracking correspondence, emails, and calls; responding to internal and external queries
• Maintaining and improving office systems
• Gathering, collating, and following up on information
• Completing and processing applications using manual and digital systems

Work Arrangements

This role is 'any-desk', requiring connectivity to our network for access to digital resources, either from home or an office. You will need to work from the office a few times a week, depending on team requirements.

About you

You should be highly organized, capable of supporting the Client Transport team effectively, and possess good knowledge of Microsoft Office.

Other information

Closing date: Midnight, 9th June 2025

Interviews: 17th and 18th June 2025 via Microsoft Teams

Secondment/Fixed Term: until 1 February 2026

Location: Walton Street Offices (Monday, Tuesday, and Friday; Wednesday and Thursday with flexible arrangements)

This post is covered by the Rehabilitation of Offenders Act 1974. Applicants must declare all unspent cautions and convictions.

We may close the vacancy early once sufficient applications are received, so early application is encouraged.

Our values and culture

We uphold values of being Proud, Ambitious, Collaborative, and Trustworthy. Joining us offers a fair, inclusive culture, opportunities to make a difference, health and well-being initiatives, and career development prospects. We promote diversity, inclusion, and flexible working to support a balanced, engaged workforce.

About the Business Unit

Our Communities directorate delivers key services including waste management, road maintenance, school transport, parks, cultural facilities, licensing, and cemeteries. We focus on excellent customer service and continuous improvement to make Buckinghamshire a great place to live, work, and visit.

We recognise and reward you

We value hard work and success, offering benefits like flexible working, discounts, pension schemes, gym memberships, travel discounts, and more.