Office Administrator

Northampton Business Directory; Daventry; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading company in the catastrophic injury sector is seeking an Office Administrator for their Daventry location. The role involves various administrative tasks, providing customer service, and supporting multiple teams. Candidates should demonstrate excellent communication skills, a willingness to learn, and a commitment to client satisfaction. Join a rewarding and dynamic work environment focused on making a positive impact.

Qualifications

• Experience in customer service roles preferred.
• Ability to communicate effectively via phone and email.
• Organizational skills and attention to detail are important.

Responsibilities

• Be a point of contact with any visitors to site.
• Answering the telephone in a timely manner.
• Ensure that incoming post is received and directed correctly.

Skills

Excellent customer service skills

Confident communicator

Good administration skills

Good computer literacy

Enthusiasm to support teams

Fast learner

Job description

Office Administrator


Location: Daventry - On-Site
Department: Bush & Company
Salary: £23,400 pa FTE (£14,040 pa pro-rated)
Hours: 22 hours per week, Mon, Tue & Thur 09.00 am to 5.00 pm
Contract Type: Permanent

THE PURPOSE OF THE ROLE

The administration assistant role assists with a mix of daily tasks and ad hoc requests as and when the need arises. The successful applicant will spend time working with different teams across the business learning their processes and understanding how we all work together to deliver an efficient and effective service for our clients and business users.

WHAT YOU WILL BE DOING AS REPORTS CUSTOMER SERVICE ADMINISTRATOR

• Be a point of contact with any visitors to site
• Answering the telephone in a timely and professional manner, transferring calls to relevant member of staff or taking comprehensive messages and passing onto staff member
• Ensure that incoming post is received, scanned and directed to the correct recipient
• Ensure that outgoing mail is distributed including: printing and franking of outgoing post including parcels; special and recorded delivery mail
• Issue of customer and client satisfaction surveys
• Assisting teams with the downloading of medical documentation to case
• Assisting teams with acknowledging receipt of documentation received
• Responding to trial availability requests
• Creating appointment letters
• Ensuring that records are saved to the database in line with procedures
• Ensuring that data records are input accurately and kept up to date
• Assisting with tasks for the Instruction Team, Enquiry Team and Reports Team

SKILLS AND EXPERIENCE REQUIRED

• Excellent customer service skills.
• Confident communicator via phone, e-mail, face to face.
• Good administration skills.
• Good computer literacy
• Enthusiasm to support all teams across the business
• A fast learner, willing to learn new skills.

PERSONAL ATTRIBUTES

• Curious to challenge the status quo.
• Unified in working together for the same goals and vision.
• Driven to achieve, succeed and progress.
• Passionate about our customers, our business and personal performance.

Working at Bush & Co Head Office

A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.

Working with Bush & Co you can expect to work with like minded people who challenge the status quo, care about what they do, learn from each other and never take their eyes off the end goal; we think that’s pretty special.

As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.

We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.

REF-(phone number removed)