Transport Administrator

Kinaxia Logistics Limited; South Normanton; On-site; GBP 21,000 - 30,000; Full time

Job summary

Kinaxia Logistics Limited is seeking a proactive Transport Administrator to monitor fleet movements in real time using Samsara and to conduct live driver debriefs through Qargo. The role includes delivering timely updates to customers and ensuring accurate documentation of deliveries.

You will work closely with drivers and the customer service team in a fast-paced transport environment, handling enquiries and maintaining compliant records while supporting planning and operational activities.

Qualifications

• Previous experience within transport, logistics, fleet, or operational support.
• Strong IT skills and ability to learn transport management systems.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and strong organisation.

Responsibilities

• Monitor all vehicle movements and driver activity using Samsara platform.
• Track deliveries in real time and identify delays or issues; escalate as needed.
• Provide customers with prompt delivery updates and confirmations.
• Conduct live driver debriefs using the Qargo system and verify PODs.
• Maintain accurate records and ensure documentation is complete and timely.
• Support transport planning and operations teams as required.

Skills

Transport operations

Fleet management

IT skills

Communication skills

Tools

Samsara

Qargo

Job description

We are seeking a proactive and detail-oriented Transport Administrator to manage the daily tracking and monitoring of vehicles and drivers using the Samsara telematics system. The successful candidate will be responsible for ensuring real-time visibility of fleet movements, conducting live driver debriefs through the Qargo system, and providing timely delivery updates to customers.

This role requires excellent communication skills, strong organisational abilities, and the confidence to work with drivers and customers in a fast-paced transport environment.

Key Responsibilities

Fleet Tracking & Monitoring

• Monitor all vehicle movements and driver activity using the Samsara platform.
• Track deliveries in real time and identify any delays, route deviations, or operational issues.
• Ensure all vehicles are operating efficiently and in line with planned schedules.
• Escalate service issues, delays, accidents, or breakdowns to the relevant stakeholders.

Driver Debriefing

• Conduct live debriefs with drivers using the Qargo Transport Management System.
• Review completed delivery information and supporting documentation.
• Verify proof of delivery (POD) accuracy and completeness.
• Investigate and resolve any delivery discrepancies, refusals, shortages, or damages reported by drivers.

Customer Communication

• Provide customers with prompt updates regarding delivery status.
• Confirm successful deliveries and communicate any refused deliveries or exceptions.
• Maintain professional communication with customers via email and telephone.
• Ensure all delivery outcomes are accurately recorded within internal systems.

Compliance & Administration

• Monitor driver working hours and support compliance with UK Drivers' Hours and Working Time Regulations.
• Maintain accurate operational records and reporting.
• Support transport planning and operational teams as required.
• Ensure all documentation is completed accurately and in a timely manner.

Skills & Experience

• Previous experience within transport, logistics, fleet, or operational support.
• Strong IT skills with the ability to learn and use transport management systems.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and problem-solving capability.
• Strong organisational and administrative skills.

Desirable

• Experience using Samsara, Qargo, or similar fleet management and transport systems.
• Knowledge of UK road networks and geography.
• Understanding of transport operations and delivery processes.
• Familiarity with driver compliance, Drivers' Hours Regulations, and Working Time Directive requirements.

Personal Attributes

• Proactive and self-motivated.
• Calm under pressure and able to make decisions quickly.
• Professional and confident communicator.
• Team player with a positive attitude.
• Customer-focused with a commitment to service excellence.