Transport Administrator

UNILIN; Liverpool; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Private Medical Cover

Death in Service Benefit (x2 annual)

Enhanced maternity benefit

Product discounts

Lifelong learning

Job summary

Unilin is seeking a proactive transport planner to support load and route planning, manage delivery statuses, and handle all admin tasks related to transport, distribution and returns. The role requires experience in a transport management environment and familiarity with SAP.

You will engage with transport companies, interpret data, and prepare reports while maintaining accuracy under pressure. A focus on efficiency and customer service is essential.

Qualifications

• Minimum 6 months' experience in a transport management environment.
• Experience working with SAP.
• Ability to engage with transport companies directly when required.
• Strong route planning knowledge across UK regions and cost-efficient transport solutions.

Responsibilities

• Carry out all administrative tasks relating to transport, distribution and returns in a timely and accurate manner.
• Meet customer order requirements within lead-time, cost, volume and quality targets.
• Assist in load and route planning.
• Complete returned goods documentation promptly and cost-effectively.
• Manage information flow on inbound/outbound deliveries and status updates.
• Build positive relationships with internal departments and suppliers.
• Handle incoming communications from customer service and resolve enquiries.
• Propose ideas to improve customer service and efficiency.

Skills

Transport management

Route planning

Data interpretation

Communication

Tools

SAP

Excel

Word

Outlook

Job description

This fast-paced role is perfect for someone who is motivated, a good communicator, and capable of effectively prioritising their workload. Key responsibilities include load and route planning, manage the flow of information regarding the status of customer inbound/outbound deliveries and completing all administrative tasks relating to transport, distribution and returns in an accurate and timely manner.

Who are you?

• A candidate who embodies our values and places the customer at the heart of everything they do.
• Minimum 6 months' experience working within a transport management environment
• Has some experience working with SAP.
• Feels comfortable engaging from time to time directly with transport companies.
• Has had hands-on experience in complaint resolution and shipment costing.
• Demonstrates strong route planning knowledge across all UK regions, ensuring efficient and cost-effective transport solutions.
• Is proficient in Microsoft Office (Excel, Word, Outlook) and comfortable navigating in-house systems.
• Maintains a disciplined and conscientious approach, capable of managing multiple administrative and planning tasks simultaneously.
• Thrives under pressure and can adapt quickly to changing schedules, maintaining accuracy and professionalism throughout.
• Interest in business improvement and driving efficiency.
• Be able to interpret data and provide reports as and when required.

Responsibilities:

• Ensure all administrative tasks relating to the transport, distribution and returns departments are carried out consistently, accurately and in a timely manner.
• To achieve customer order requirements within the agreed parameters relating to lead-time, cost, volume, and quality specification.
• Assist in both load and route planning.
• Complete returned goods documentation in a timely and cost-effective manner.
• Manage the flow of information regarding the status of customer inbound/outbound deliveries.
• Build positive relationships with internal departments and suppliers.
• Handle incoming communication from customer service and resolve enquiries.
• Undertake any other tasks within the appropriate levels of responsibility or as directed by a member of the management team.
• Contribute ideas which will improve our ability to provide exceptional customer service.

Health & Safety:

• Work within the Health and Safety Guidelines set out by the Company
• Check compliance adherence for Digital Tachographs and drivers' hours and infringements monitored
• Be aware of the Risk assessments applicable to you and comply with relevant Safe Systems of Work

What can you expect?

• Private Medical Cover - (available upon passsing probation)
• Death in Service Benefit (x2 annual salary)
• Enhanced maternity benefit
• An employer with a clear sustainability strategy (for our planet, customers, and employees).
• We invest in your development and believe in lifelong learning.
• Enjoy great discounts on our products.
• In short, you'll be joining a Top Employer!

Who are we?

Unilin is an international leader in interior design and building solutions with a strong focus on sustainability and innovation. With our flooring, panels, insulation materials, and technologies, we are present in the homes and workplaces of millions of people, as well as in public spaces around the world. Our brands Quick-step, Pergo, and Moduleo are probably familiar to you. Worldwide, around 8,300 employees work every day to push boundaries and innovate. Want to know more about our story? Be sure to check out our website.