Transport Administrator

AO RETAIL LIMITED; Crawley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

24 days holiday

At least 5% contribution pension

Healthcare Cashback Scheme

Enhanced Maternity/Paternity/Adoption

Expression of wish service

Share-save Scheme

Job summary

AO Retail Limited is seeking a Transport Administrator to support the central routing team and Self-Employed Drivers, ensuring deliveries stay on schedule and compliance with transport legislation.

You'll handle driver queries, maintain reports, and assist with KPI performance while ensuring licences and time records are accurate. The role emphasizes effective communication and proficient Excel/MS Office skills.

Qualifications

• Understanding of transport legislation and logistics operation.
• Able to remain calm and focused under pressure.
• Able to solve problems independently and with confidence.
• Able to communicate effectively especially via email and phone.
• PC literate including Microsoft packages with Excel at intermediate or advanced level.

Responsibilities

• Act as the first point of contact for all Driver queries throughout the day.
• Ensure that all deliveries remain on schedule and support with resolving any issues.
• Record any vehicle defects and ensure that no vehicles classed as 'off-the-road' are being used.
• Ensure all vehicles are loaded efficiently, within legal and safety guidelines.
• Allocate routes to our drivers for the following day.
• Update daily reports for the Depot and log any issues.
• Complete licence checks for new Self‑Employed Drivers.
• Order Depot supplies when required.
• Issue and report any lost or stolen fuel cards.
• Raising purchase order's when required.
• Accurate recording of depot time sheets for all employees.
• Support with performance on agreed KPI's

Skills

Transport legislation knowledge

Calm under pressure

Effective communication

Problem solving

Tools

Excel

MS Office

Job description

Our Transport Administrators play a vital part in the operation and the customer journey by making sure that all of our customers receive their deliveries on time, every time., You'll work closely with our central routing team and provide continual support to the Self‑Employed Drivers dealing with any issues that might arise. You'll also ensure that we remain legally compliant within Transport Legislation and working time directives.,

Responsibilities

• Act as the first point of contact for all Driver queries throughout the day
• Ensure that all deliveries remain on schedule and support with resolving any issues
• Record any vehicle defects and ensure that no vehicles classed as 'off-the-road' are being used
• Ensure all vehicles are loaded efficiently, within legal and safety guidelines
• Allocate routes to our drivers for the following day
• Update daily reports for the Depot and log any issues
• Complete licence checks for new Self‑Employed Drivers
• Order Depot supplies when required
• Issue and report any lost or stolen fuel cards
• Raising purchase order's when required
• Accurate recording of depot time sheets for all employees
• Support with performance on agreed KPI's

Requirements

• An understanding of transport legislation and logistics operation
• Able to remain calm and focused under pressure
• Able to solve problems independently and with confidence
• Able to communicate effectively especially via email and phone
• PC literate including Microsoft packages with Excel at intermediate or advanced level

We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

Benefits

• £29,302 per Year Permanent
• 24 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

Culture & Diversity

AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer.

Read more How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.