Transport Returns Operative

AO; Crawley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

24 days holiday

Healthcare cashback scheme

5% pension contribution

Enhanced parental packages

Charity days

Job summary

AO is seeking a Transport Returns Operative in Crawley to help keep vehicles compliant, support warehouse operations and ensure a smooth end-of-day process for drivers. The position offers a salary of £28,255.50 per annum, 40.25 hours per week, a 4 on 4 off rotational shift, with start/end times from 10:00am to 10:00pm and a 12-month FTC.

You will debrief drivers, inspect returning vehicles for safety, report issues, manage returns documentation and contribute to daily reporting and depot

Qualifications

• Understanding of transport legislation and logistics operations is desirable.
• Strong communication skills (verbal and written).
• Competent use of Microsoft Excel.

Responsibilities

• Debrief drivers and inspect returning vehicles for compliance and safety.
• Report defects, damages, or safety concerns promptly.
• Communicate effectively with drivers regarding daily routes and operational issues.
• Assist with loading and unloading vehicles as needed.
• Manage returns documentation and perform related administrative tasks.
• Update depot performance statistics and contribute to daily reporting.

Skills

Verbal and written communication

Excel

Driver coordination

Tools

Microsoft Excel

Job description

Job Overview

About The Role

Join AO-Where Your Career Journey Begins! We're passionate about delivering exceptional service, and our people are at the heart of everything we do.

As a Transport Returns Operative, you'll play a vital role in maintaining vehicle compliance, supporting warehouse operations, and ensuring a smooth end-of-day process for our drivers.

• Salary: £ 28,255.50 per annum
• Hours: 40.25 hours per week
• Shift Pattern: 4 on 4 off (Rotational shift pattern)
• Start/Finish time: 10.00am - 10:00pm
• Job Type: Full time-12 Month FTC

Here’s What You Can Expect To Be Doing

• Debrief drivers and inspect returning vehicles for compliance and safety.
• Report defects, damages, or safety concerns promptly.
• Communicate effectively with drivers regarding daily routes and operational issues.
• Assist with loading and unloading vehicles as needed.
• Manage returns documentation and perform related administrative tasks.
• Update depot performance statistics and contribute to daily reporting.

A Few Things About You

• An understanding of transport legislation and logistics operations is desirable.
• Ability to respond quickly and effectively to operational challenges.
• Strong communication skills (Verbal and Written).
• Competent use of Microsoft, particularly Excel.
• Confident in addressing vehicle-related concerns with drivers in a constructive manner.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• 24 days holiday
• Healthcare Cashback Scheme
• 5% contribution pension scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Make a difference day (x2 fully paid charity days a year)
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.
• To see all our benefits and perks, visit our AO Benefits page.