Transit Customer Service Advisor - Frontline Accessibility

Transport for Wales; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

Transport for Wales is currently recruiting for Customer Service Advisors to join our front-line Customer Operations team. You will ensure a safe, welcoming environment and provide clear communication across the customer journey.

Key duties include helping customers with tickets, monitoring gates, assisting on platforms and at bus interchanges, and supporting accessibility needs while working flexible shifts, including weekends and holidays.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Customer-focused with a positive attitude.
• Flexible and adaptable to shift patterns, including weekends and holidays.
• Able to handle difficult situations calmly and professionally.
• Committed to delivering high-quality customer information and guidance.
• Willing to work independently or as part of a team.
• Welsh language skills are a nice-to-have but not essential.

Responsibilities

• Assist customers buying tickets at ticket offices, self-service machines or via the app.
• Monitor ticket gates, check tickets and issue penalties as required.
• Assist customers on platforms and oversee safe train dispatch.
• Provide assistance to customers with accessibility needs.
• Offer guidance to customers at the busy bus interchange.

Skills

Excellent communication skills

Excellent organisational skills

Customer focused

Flexible in approach

Ability to deal with difficult ситуаtі

Ability to provide high-qualityService

Work alone

Team work

Job description

Transport for Wales is currently recruiting for Customer Service Advisors to join our front-line Customer Operations team. You will ensure a safe, welcoming environment and provide clear communication across the customer journey.

Key duties include helping customers with tickets, monitoring gates, assisting on platforms and at bus interchanges, and supporting accessibility needs while working flexible shifts, including weekends and holidays.