Customer Host

TfW Business Daily Group; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Job summary

Transport for Wales is recruiting a Customer Host to deliver a high-standard on-board catering service to passengers. You will operate the on-board trolley, maintain stock and cleanliness, and ensure pricing is current.

The role requires strict adherence to health and safety and ongoing mandatory training. Welsh language skills are welcome, and we value diverse backgrounds in our evolving transport network.

Qualifications

• Previous experience of working in a customer focused role.
• Ability to upsell and promote products to the general public.
• Flexible and available to work the shifts required.

Responsibilities

• Provide on-board trolley service to passengers throughout the journey.
• Manage trolley stock and ensure sufficient supplies before train departure.
• Keep trolley clean and up-to-date with price list; report issues to Depot Manager.
• Adhere to health and safety policies, COSHH, and food hygiene standards.
• Complete mandatory training and refreshers to stay compliant.

Skills

Customer focus

Upselling

Flexibility

Job description

The Customer Host will work as part of a team responsible for the day to day delivery of a highstandard on-board catering service to passengers.

Role responsibilities

• Offer passengers the on-board trolley service throughout the journey, complying with
  health and safety protocols at all times to meet customer needs and ensure a high-quality
  customer service.
  Be responsible for on-board trolley stock by checking the trolley has enough supply for
  serving customers prior to the train departing to ensure we can provide the on-board
  service.
  Be responsible for maintaining the trolley by keeping it clean, well equipped with an up-to
  date price list and report any condition issues to the Depot Manager to enable us to provide
  the on-board service.
  Comply with health and safety policies and procedures, safety protocols and briefs by
  adhering to relevant regulations including COSHH assessments and food hygiene standards
  to ensure we provide a safe and hygienic on-board service.
  Keep up to date with learning and development by undertaking all regulatory, mandatory
  and refresher training as and when required to ensure you are compliant with regulations
  and methods of best practice.

Who we're looking for

• Previous experience of working in a customer focusedrole.
• Ability to upsell and promote products to the general public.
• Flexible and available to work the shifts required.

Welsh Language Skills

While not essential for thisrole, Welsh language skills would make a great addition to your application.

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications.