Stations Environmental Operative - Talent Pool (0998)

Transport for Wales; Cardiff; On-site; GBP 14,000 - 19,000; Full time

Job summary

Transport for Wales is recruiting a Station Environmental Operative to keep our stations and bus interchanges clean and welcoming while delivering excellent customer service. The role involves light maintenance tasks, helping customers, and following health and safety rules.

Welcoming attitudes and a flexible approach to shifts, including weekends, are essential. Experience in cleaning and COSHH knowledge are desirable.

Qualifications

• Excellent organisational skills.
• Customer-focused with strong service orientation.
• Ability to work alone and in a team.
• Manual tasks capability.
• UK Driving Licence is required for mobile positions.
• Welsh language skills desirable.
• Cleaning experience and COSHH knowledge desirable.

Responsibilities

• Keep stations and bus interchanges clean and tidy at all times, including sweeping, mopping, toilets, litter removal and bin emptying.
• Perform minor maintenance tasks around stations and interchanges, including equipment repair/replacement, painting and gardening.
• Assist customers with queries and provide excellent service.
• Adhere to health and safety responsibilities and regulations.
• Work effectively as part of a team and independently.

Skills

Customer-focused

Attention to detail

Teamwork

Independent working

Manual tasks

Cleaning experience

Tools

COSHH knowledge

Job description

Please Note: We are actively recruiting for our talent pool, if you are already in the talent pool for this location, your position will not be impacted.

The Role

We are currently recruiting for Station Environmental Operative (SEO) to join our Customer Operations Team. As a Stations Environmental Operative, you will be responsible for providing a clean welcoming environment for all of our customers at our stations and Bus Interchanges, as well as delivering excellent customer service helping our customers with any queries.

Role Responsibilities

• Keeping our stations / bus Interchange clean and tidy at all times, carrying out cleaning duties including sweeping/mopping floors, cleaning toilets, removing litter and emptying bins
• Performing minor maintenance tasks around the station and bus interchange when required including fixing/replacing damaged equipment, painting and general gardening duties
• Helping our customers with any queries and providing excellent customer service
• Adhering to health & safety responsibilities and regulations
• Working effectively as part of a team and independently

Who We're Looking For

• Excellent organisational skills
• Customer Focused
• Ability to work alone and as part of a team
• Ability to provide excellent customer service to our customers
• Ability to perform manual tasks
• Previous cleaning experience - knowledge of COSHH is desirable
• UK Driving License (required for mobile positions)

As a transport operating company, we are there for our customers whenever they need to travel – so flexibility to work shifts, including weekends and bank holidays, is essential.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.

Who We Are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.