Transformation Lead: Process Redesign & Digital Efficiency

Rowcroft Hospice; Torquay; Hybrid; GBP 72,000 - 88,000; Full time

Job summary

Rowcroft Hospice in Torquay is seeking a Business Process Redesign & Transformation Lead on a fixed-term 12-month basis. The role will chair organisation-wide redesign to boost efficiency, enable digital automation and sustainable care delivery, working closely with the CEO and senior teams.

You will map end-to-end processes, build compelling business cases, and lead change across clinical and support functions in a hybrid working pattern.

Qualifications

• Experience leading business transformation and operating model redesign.
• Strong understanding of process optimisation, automation, and AI capabilities.
• Ability to move from diagnosis and analysis through to implementation and benefits realisation.
• Exceptional analytical and problem-solving skills.
• Strong stakeholder engagement and change leadership with senior and frontline teams.
• Commercial and financial acumen including business case development and cost optimisation.
• Collaborative, values-led approach with the confidence to challenge established thinking.

Responsibilities

• Review end-to-end processes and challenge established ways of working from first principles.
• Identify opportunities to eliminate unnecessary activity, reduce duplication and improve productivity.
• Harness digital technology, automation and AI to simplify workflows and release capacity.
• Develop future operating models that better align resources with organisational priorities.
• Build robust business cases and ensure benefits are measured and realised.
• Lead colleagues through change, embedding new ways of working and ensuring sustainable outcomes.
• Support clinical and operational teams to reduce administrative burden and maximise time spent supporting patients and families.

Skills

Transformation leadership

Change management

Stakeholder engagement

Analytical thinking

Job description

Rowcroft Hospice in Torquay is seeking a Business Process Redesign & Transformation Lead on a fixed-term 12-month basis. The role will chair organisation-wide redesign to boost efficiency, enable digital automation and sustainable care delivery, working closely with the CEO and senior teams.

You will map end-to-end processes, build compelling business cases, and lead change across clinical and support functions in a hybrid working pattern.