Business Process Redesign & Transformation Lead | Rowcroft Hospice

Peridot Partners; Torquay; Hybrid; GBP 72,000 - 88,000; Full time

Job summary

Rowcroft Hospice, based in Torquay, is seeking an interim Transformation Lead to head a cross‑organisational business process redesign project. You will work with the Chief Executive to simplify, standardise and automate workflows across clinical, commercial and support functions to improve efficiency and patient care.

You will report to the Chief Executive, champion change, and deliver measurable benefits while ensuring high standards of care throughout the organisation.

Qualifications

• Proven track record in hands-on business process re-engineering and transformation.
• Ability to challenge conventions and deliver measurable benefits.
• Experience with digital technologies, automation and AI for workflow simplification.

Responsibilities

• Review end-to-end processes and challenge established ways of working from first principles.
• Identify opportunities to eliminate unnecessary activity and reduce duplication.
• Harness digital technology, automation and AI to simplify workflows and release capacity.
• Develop future operating models that align resources with priorities.
• Build robust business cases and ensure benefits are realised.
• Lead colleagues through change and embed new ways of working.

Skills

Transformation leadership

Process redesign

Automation

AI capabilities

Change management

Stakeholder engagement

Commercial acumen

Job description

Home / Roles / Business Process Redesign & Transformation Lead | Rowcroft Hospice

Business Process Redesign & Transformation Lead Rowcroft Hospice

Lead a bold transformation programme that reimagines how Rowcroft works, helping ensure more time, money and resources are directed towards delivering the best possible patient care.

• Location: Torquay, Devon – hybrid with a minimum of 3 days on-site
• Salary: c.£80,000 - Initial 12-month contract with scope for extension
• Closing date: 9 a.m. Thursday 3rd December

This is a rare opportunity to join Rowcroft Hospice at a pivotal moment in its evolution. Serving communities across South Devon, Rowcroft is seeking an experienced interim transformation leader to lead a fundamental review of how work is undertaken across the organisation, ensuring every pound, process and resource is used as effectively as possible to support patient care.

Working directly with the Chief Executive, you will identify opportunities to simplify, standardise, automate and redesign processes across clinical, commercial and support functions. This is not just about identifying where changes could be made, you will be able to challenge convention, effectively engage colleagues at every level and deliver lasting, measurable change that strengthens Rowcroft’s ability to serve patients and those closest to them for years to come.

Who we are

Rowcroft Hospice is an independent charity dedicated to making every day the best day possible for patients, and those closest to them, living with life limiting illness across South Devon. Supporting a community spanning over 300 square miles, specialist compassionate care is provided at home or at its dedicated inpatient unit when and where it is needed 24×7.

Funded predominantly through the generosity of its community, supporters, volunteers, shops and cafés, Rowcroft combines specialist care with a deep commitment to stewardship of charitable resources. Guided by its values of Respect, Honesty & Integrity, Team Player and Generosity of Spirit, the organisation is focussed on ensuring that every resource available is directed towards improving the experience of patients and families.

About the role

Rowcroft Hospice 2019Photography by Roy [e-mail]

Reporting to the Chief Executive, this highly visible interim appointment will lead organisation-wide business process redesign and transformation. The focus is not incremental improvement, but fundamentally rethinking how work is undertaken across Rowcroft to improve efficiency, productivity and sustainability while maintaining the highest standards of care.

Key responsibilities will include:

• Reviewing end-to-end processes and challenging established ways of working from first principles.
• Identifying opportunities to eliminate unnecessary activity, reduce duplication and improve productivity.
• Harnessing digital technology, automation and AI to simplify workflows and release capacity.
• Developing future operating models that better align resources with organisational priorities.
• Building robust business cases and ensuring benefits are measured and realised.
• Leading colleagues through change, embedding new ways of working and securing sustainable outcomes.
• Supporting clinical and operational teams to reduce administrative burden and maximise time spent supporting patients and families.

Who we are looking for

We are seeking a commercially minded transformation professional with a proven track record of delivering hands‑on business process re‑engineering, operational improvement and organisational change. Your ability to challenge assumptions, redesign ways of working and deliver measurable results is more important than sector experience.

The successful candidate will bring:

• Significant experience leading business transformation, operating model redesign and productivity improvement initiatives.
• A strong understanding of process optimisation, automation, digital technologies and emerging AI capabilities.
• The ability to move confidently from diagnosis and analysis through to implementation and benefits realisation.
• Exceptional analytical and problem‑solving skills, with the ability to identify root causes and design pragmatic solutions.
• Strong stakeholder engagement and change leadership capability, including experience working with senior leaders and frontline teams.
• Commercial and financial acumen, including business case development, supplier management and cost optimisation.
• A collaborative, respectful and values‑led approach, combined with the confidence to challenge established thinking and make difficult recommendations when required.

Ultimately, you will be someone who is curious, delivery‑focused and motivated by making a meaningful difference, helping ensure that more of Rowcroft’s time, money and expertise can be directed towards what matters most: delivering care for patients and those closest to them.

For further information or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

Rowcroft Hospice is a registered charity in England and Wales (No. 282723).

If you would like to know more about this role please contact Louise Steer

An opportunity to make a real difference

Photography by Roy Riley [e-mail] Hospice

Dear Candidate,

Thank you for your interest in joining Rowcroft Hospice.

Few privileges are greater than being there for people at some of the most challenging times in their lives, providing the specialist care, compassion and support patients and those closest to them need.

That is what Rowcroft does every day across South Devon. And our ambition is not simply to maintain this care, but to reach more people, continue to enhance the services we provide and ensure we are here for our community for generations to come.

To achieve this, we need to think differently.

Like many charities, we face increasing demand, rising costs and growing pressure on our resources. Yet we also have extraordinary opportunities to transform how we work, embrace new technologies and make much better use of the time, talents and resources available to us.

We believe that by fundamentally rethinking how we operate, simplifying our processes and embracing the opportunities presented by automation and artificial intelligence, we can deliver even more for the people who depend on us.

That is why we are creating this exciting new role.

We are looking for someone with the experience, imagination and determination to challenge conventional thinking and help us redesign how Rowcroft works. Someone who can look beyond the way things have always been done, recognise opportunities others might miss and, critically, turn ideas into measurable and lasting improvements.

This is not about tinkering around the edges or simply introducing new technology. It is about understanding what really adds value, removing unnecessary complexity and creating smarter, more effective ways of working across our organisation.

Reporting directly to the Chief Executive, you will have the opportunity to influence change across every part of Rowcroft, working alongside talented and committed colleagues who share a common purpose. You will have the support to challenge established practices, develop innovative solutions and see those changes through to delivery.

You may come from the commercial sector, technology, consultancy, healthcare, financial services or another industry entirely. What matters is your proven ability to deliver significant transformation, your willingness to roll up your sleeves and your ability to bring people with you.

And while the challenge is substantial, so too is the opportunity.

Every process we simplify, every inefficiency we remove and every pound we use more effectively creates the opportunity to invest more in the specialist care and support our community needs.

Of course, how we achieve this is equally important. Rowcroft is built on strong values, and we want someone who combines commercial thinking and ambition with integrity, compassion and respect for the people who make our organisation so special.

This is an opportunity to use your expertise to deliver something genuinely meaningful: helping us build a stronger, more innovative and sustainable hospice, while enabling us to care for more people, in more ways, for many years to come.

If that kind of challenge excites you, I would love to hear from you.

Accessibility information

At Rowcroft Hospice, we believe everyone should feel welcome, valued and able to be themselves. We are committed to creating an inclusive and accessible workplace where diversity is celebrated, everyone is treated with dignity and respect, and individuals have the opportunity to thrive.

We welcome applications from people of all backgrounds, experiences and abilities, recognising the different perspectives and talents they bring to our hospice.

We are committed to fair and inclusive recruitment and will work with candidates to make reasonable adjustments throughout the recruitment process and, where appropriate, in the workplace. Inclusion is an ongoing journey, and we will continue to listen, learn and improve to ensure Rowcroft is a place where everyone feels they belong.

We understand that different members of the community have different access needs and have made some modifications to the way we do business to accommodate people from diverse communities and abilities.

We offer the following amenities:

• Step‑free access to the building, all key meeting rooms and bathrooms, and an accessible workstation
• Accessibility dogs are welcome
• Interviews can be held in meeting rooms that support hearing loops
• Papers and materials can be presented in different formats
• A sign language interpreter can be accessed for interviews
• Working patterns and locations can be adjusted

To arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

As a sector‑leading executive search consultancy, we know the importance of creating recruitment processes that are fair, inclusive and free from bias. We are committed to promoting equality and diversity and developing a process that values differences.

If you require any job information in an alternative format (e.g. large print), please contact the lead consultant. Please also let us know if you would like to submit your application in an alternative format.

Applicants with disabilities are welcome to contact us in confidence at any stage of the recruitment process to discuss any reasonable adjustments or support that may be required to ensure fair and equal participation.

Recruitment selection processes are based on evidence of competence stated in the person specification and in relation to our values.

Timetable

Closing date: 9 a.m. Thursday 3rd December 2026
Candidates informed of outcome: Tuesday 8th December
First stage interviews (online): Friday 11th December
Final stage interviews (in‑person): Tuesday 15th December

This is a rolling application recruitment process. We will move to interviews as soon as we receive enough suitable interest and will contact you as soon as possible regarding the next steps. We want to provide everyone with the opportunity to apply. If you are concerned that this role may close before you can apply, please contact our advising consultant to discuss your options.

Peridot and Rowcroft Hospice are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions.We will send you an equality monitoring survey at the point of receiving your application and at the time of placement. This ensures that our processes remain inclusive and equitable throughout, and provides us with important data to help us showcase our impact.

The information will be treated confidentially and anonymously and will help us to support our commitment to fair recruitment practice. All information provided will be held in the strictest confidence and will not be shared with anyone, in line with the Data Protection Act 2018.

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