Training Programs Coordinator - 9-Month Contract

Minitab; Coventry; Presencial; GBP 25.000 - 32.000; Jornada completa

Descripción de la vacante

Minitab is seeking a Training Administrator in Coventry to join our Educational Services team on a 9-month fixed-term contract. You will coordinate end-to-end training administration, bookings, schedules, and logistics, ensuring accurate records and a smooth learner experience.

You’ll support multiple stakeholders across Customer Success, Field Operations, Sales, Marketing and Finance, maintain training materials, and help translate or update course content.

Formación

• 2+ years of customer-focused experience.
• Previous experience in training coordination, training administration or similar role.
• Strong organisational skills and the ability to manage multiple schedules, activities and priorities.
• Confidence using Excel to maintain and update data, Outlook to manage schedules and Word to create documentation.
• Experience reviewing and maintaining information within a CRM system.
• Excellent written and verbal communication skills.
• A proactive approach, strong attention to detail and a commitment to delivering a positive customer experience.
• A high school-level qualification or equivalent relevant work experience.
• Flexibility to travel domestically or internationally when required, travel < 10%.

Responsabilidades

• Coordinate the end-to-end administration of Educational Services, including contractual agreements, schedules, consultant assignments and customer logistics.
• Manage training schedules and ensure the right resources and information are in place for successful delivery.
• Monitor the Training mailbox, responding to customer and internal enquiries relating to onsite, public and virtual training.
• Provide real-time support to colleagues and attendees during training sessions.
• Coordinate post-training activities, including the creation and distribution of certificates.
• Collect customer feedback and maintain training metrics and CSAT information to help us measure performance and continually improve our services.
• Maintain accurate customer and training information across relevant systems.
• Process Educational Services bookings through our CRM and support training manual requests.
• Review and submit subcontractor invoices relating to Educational Services.
• Support the management and updating of course materials, including translations.
• Prepare and manage Statements of Work (SOWs), reports and operational documentation.
• Work closely with colleagues across Customer Success, Field Operations, Sales, Marketing and Finance to improve processes and support the effective delivery of our services.

Conocimientos

Customer-focused experience

Training coordination

Training administration

Organisational skills

Educación

High school qualification or equivalent

Herramientas

Excel

Outlook

Word

CRM system

Descripción del empleo

Minitab is seeking a Training Administrator in Coventry to join our Educational Services team on a 9-month fixed-term contract. You will coordinate end-to-end training administration, bookings, schedules, and logistics, ensuring accurate records and a smooth learner experience.

You’ll support multiple stakeholders across Customer Success, Field Operations, Sales, Marketing and Finance, maintain training materials, and help translate or update course content.