Training Operations Lead

OAKTREE CONSULTING; High Street; On-site; GBP 36,000 - 56,000; Full time

Job summary

OAKTREE CONSULTING in the United Kingdom is seeking a Lead Claims Operations professional to own end-to-end transport claims processes, ensuring timely, accurate and compliant assessments and payments. You will coach a claims team, provide guidance to HR stakeholders, and act as an escalation point to resolve complex matters while maintaining audit-ready records.

This role requires strong analytical skills, meticulous attention to detail, excellent communication, and the ability to perform under

Qualifications

• Diploma or equivalent is required.
• 1–2 years admin experience or equivalent.
• Strong Excel skills and data analysis ability.
• Excellent written and spoken communication.
• Must maintain confidentiality and professional integrity.
• Detail-oriented with ability to meet deadlines.

Responsibilities

• Own end-to-end transport claims operations and ensure compliant, timely assessments and payments.
• Provide day-to-day guidance, coaching and support to team members on claims assessment and policy interpretation.
• Coordinate with HR stakeholders to resolve complex claims matters and act as escalation point.
• Analyse claims data to identify root causes and implement improvements for stronger controls and efficiency.
• Monitor operational metrics and maintain audit-ready records while handling inquiries professionally.

Skills

Analytical thinking

Communication

Attention to detail

Time management

Teamwork

Education

Diploma

Bachelor's degree

Tools

MS Excel

Job description

Lead Claims Operations

– Own and oversee end-to-end transport claims operations, ensuring timely, accurate and compliant assessment, and payment in accordance with policies, SOPs and service-level requirements.

Team Management & Support

– Provide day-to-day guidance, coaching and support to team members on claims assessment, policy interpretation, exception handling and customer enquiries. Promote consistent quality, accountability and effective workload management.

Coordinate & Stakeholder Management

– Partner with internal and external HR stakeholders to resolve complex claims matters. Act as an escalation point and provide clear, practical recommendations to achieve timely resolution.

Drive Quality & Operational Improvement

– Analyse claims data, system discrepancies, recurring errors and process gaps to identify root causes and operational risks. Recommend and implement improvements that strengthen controls, efficiency and service delivery.

Own Performance, Governance & Customer Experience

– Monitor key operational metrics including accuracy, turnaround time and service levels, providing insights to management. Maintain audit-ready records and ensure employee and client enquiries are handled with professionalism, ownership and timely follow-through.

1. 1) At least Diploma holder
2. 2) 1 to 2 years of admin working experiences
3. 3) Good interpersonal and communicate skills (oral and written)
4. 4) Must uphold strong code of work ethnics and confidentiality of information
5. 5) Detailed and meticulous
6. 6) Able to work under pressure to meet deadlines

Minimum Degree qualification, preferably in Business, Finance, Human Resources, or a related discipline

Fresh graduates (with experience in leading a team) are welcome to apply

• Strong proficiency in Microsoft Excel, with the ability to analyse data, identify trends and support operational reporting.
• Strong numerical, analytical and problem-solving skills, with the ability to exercise sound judgement and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to engage confidently with team members, clients, HR stakeholders and senior management.
• Highly meticulous and detail-oriented, with a strong sense of ownership, curiosity and a continuous improvement mindset.
• Adaptable and resilient, with the ability to manage competing priorities.7) Good working knowledge of Microsoft Office, especially in using MS Excel