Claims Operations Trainee Analyst

SCOR; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

SCOR in the City of London is seeking a Claims Operations Trainee Analyst for a 23-month entry-level position. This role will involve supporting the P&C Claims Operations team, enhancing process efficiency, and utilizing technology for effective reporting.

The ideal candidate should have strong communication skills, a proactive approach, and a minimum education of A Level standard. Proficiency in Excel is essential, with exposure to Power BI being advantageous.

Qualifications

• Strong verbal and written communication skills to build relationships across teams.
• Excellent organisational skills and strong analytical mindset.
• Advanced Excel skills, including pivot tables and data structuring.
• Interest in operations, data, and technology.

Responsibilities

• Review and enhance claims processes for efficiency and effectiveness.
• Document key operational processes and contribute to governance.
• Support reporting and monitoring through data analysis.
• Collaborate with various teams to ensure consistency in execution.

Skills

Strong verbal and written communication skills

Excellent organisational skills

Strong analytical mindset

Advanced Excel skills

Interest in operations, data and technology

Proactive and self-motivated

Ability to work independently and in a team

Strong documentation and presentation skills

Education

A Level standard (or equivalent)

Tools

Power BI

Excel

Job description

* Candidates must have the right to work in the UK for the full 23-month period of the contract

This 23-month entry level position offers the opportunity to gain practical experience within the P&C Claims Operations environment, with exposure to a broad range of operational and transformation activities across the Claims function. The role is suited to an individual seeking to develop a solid foundation in claims operations, process improvement, data, and technology within an international specialty insurance and reinsurance context.

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry‑recognized expertise and cutting‑edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide. Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by "The SCOR Way." Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration. SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.

Job Description

The Claims Operations Trainee Analyst will support the P&C Claims Operations team in delivering a range of operational, process enhancement, and technology‑related initiatives, in addition to supporting regular and ad‑hoc business as usual tasks. Working closely with colleagues across Claims, Operations, and IT, the role holder will contribute to improving operational effectiveness, reinforcing consistency in processes, and supporting the deployment of tools and reporting capabilities. The position provides exposure to key transformation initiatives while supporting the efficient day‑to‑day running of the Claims Operations function.

Job Responsibilities

Process Optimisation & Operational Effectiveness

• Review existing claims processes to improve efficiency, consistency, and effectiveness.
• Identify enhancement areas and support structured process evolution.
• Analyse cross‑team operational processes to streamline activities, remove inefficiencies, and promote best practice adoption.
• Develop clear and structured process frameworks to support consistency and scalability across the organisation.

Operational Coordination & Governance

• Assess and document key operational processes across stakeholder teams, including dependencies and critical milestones.
• Assist in coordinating cross‑team activities to ensure consistent execution of operational tasks.
• Contribute to improving governance, transparency, and control within Claims Operations processes.

Technology, Data & Reporting

• Contribute to monitoring and production of regular reports, coordinating with claim handlers as necessary.
• Support ad‑hoc requests for data and analysis.
• Support requirements gathering, testing, and implementation of Claims reporting dashboards developed in Power BI.
• Assist in rolling out Claims KPIs to the business via Power BI dashboards and support adoption across teams.
• Support the establishment and monitoring of intra‑team Service Level Agreements (SLAs).
• Assist in embedding dashboard usage across Claims and wider business teams.
• Contribute to strategic initiatives including the Claims Hub platform and the adoption of data capture and AI tools.
• Support management in monitoring work allocation using reporting tools.
• Expand and manage Claims Operations SharePoint content to improve usability.
• Seek opportunities to leverage collaborative tools, such as Power Apps, to enhance and strengthen processes which span multiple teams.
• Work closely with stakeholders to ensure adoption of tools and processes.

Required experience & competencies

• Strong verbal and written communication skills – able to build good working relationships and communicate confidently with colleagues across different teams, locations, and time zones.
• Excellent organisational skills.
• Strong analytical mindset.
• Advanced Excel skills (essential), including pivot tables, lookups and data structuring; Power BI desirable.
• Interest in operations, data and technology.
• Proactive and self‑motivated.
• Ability to work independently and in a team.
• Strong documentation and presentation skills.

Required Education

• Educated to a minimum of A Level standard (or equivalent)