Claims & Operations Trainee Analyst - SCOR Business Solutions (SBS)

SCOR; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global reinsurer is offering an entry-level Claims & Operations Trainee Analyst position in London. This 23-month role provides hands-on experience in insurance claims management, operational processes, and regulatory compliance. The ideal candidate should have A Level education and strong skills in organization and communication. This position allows for engagement with industry professionals while contributing to essential operational activities. Microsoft Office skills, especially in Excel, are required. The company values inclusivity and diversity.

Qualifications

• Strong numeracy and analytical mindset.
• Good attention to detail ensuring high quality.
• Self-motivated and proactive with good drive.

Responsibilities

• Assist with processing claims payments and updates.
• Maintain accurate and up-to-date claims data.
• Support claims management and documentation.

Skills

Organizational skills

Verbal and written communication

Analytical mindset

Microsoft Office Skills

Education

A Level standard (or equivalent)

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

This 23-month entry level position offers the opportunity to gain hands on experience within a specialty insurance claims environment, together with exposure to operational activities to support the Claims team. This position is ideal for someone looking to build foundational knowledge in claims handling, operational processes, and the regulatory environment within the specialty insurance sector.

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry - actuaries, data scientists, underwriters, risk modelers, engineers, and many others - as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by "The SCOR Way." Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.

Job Description

The Claims & Operations Trainee Analyst will support both the SBS Claims and P&C Claims Operations teams. This role is ideal for someone looking to develop a career in insurance claims, operational processes, or regulatory compliance. The role holder will support the SBS Claims team in the management and processing of claims. The role holder will assist with core claims processing activities-including payments, reserving support, and maintaining accurate claims data-while contributing to ad hoc claims and data‑ related projects.cThe position will also play an important role in day to day operational support with a focus on reporting, general coordination, compliance and regulatory matters and ad‑hoc projects.

Job Responsibilities

• Assist with the processing of claims payments and reserving updates in accordance with internal procedures.
• Maintain accurate and up‑to‑date claims data across relevant systems and tools.
• Support the claims team with day‑to‑day management of the claims portfolio, including reviewing documentation, updating files, and tracking outstanding items.
• Help prepare claims summaries, reports, and dashboards as required.

Operational Support :

• Assist in the production of various internal and external reports, liaising with other members of the SBS Claims and P&C Claims Operations teams as required.
• Support the coordination of operational activities across the P&C Claims and Claims Operations teams.
• Provide support on ad‑hoc projects, including data quality exercises, process changes, and system enhancements.

Compliance & Regulatory Support:

• Support documentation and evidence gathering for audits, regulatory reviews, or internal monitoring activities.
• Help ensure that claims activities comply with applicable internal policies, regulatory requirements, and audit expectations.
• Assist with completing control reports, ad‑hoc reports, including issuing reminders or follow‑ups in a timely and professional manner.
• Assist in monitoring control activities, including tracking control exceptions, updating logs, and ensuring follow‑up actions are recorded.
• Contribute to maintaining up‑to‑date process documentation, guidance notes and compliance procedures, ensuring changes are clearly reflected

General Requirements

• Manage and respond to internal and external queries in a timely and professional manner.
• Ensure deadlines and targets are met with a high standard of accuracy.
• Contribute to continuous improvement initiatives and support the wider team with ad hoc tasks as required.
• Participate in team meetings, taking notes, following up on actions, and providing updates on assigned tasks.
• Collaborate with colleagues across teams, ensuring smooth communication and contributing to a supportive working environment.
• Follow internal procedures, policies and controls, maintaining professionalism and confidentiality at all times.
• Good verbal and written communication skills - able to build good working relationships and communicate confidently with colleagues across different teams, locations, and time zones;
• Strong organisational skills with the ability to manage multiple tasks and projects, keeping track of deadlines and day‑to‑day activities;
• Strong numeracy & analytical mindset
• Microsoft Office Skills required, Excel, Word & PowerPoint intermediate to advanced level
• Good attention to detail, ensuring high quality of delivery;
• Self‑motivated, proactive and inquisitive with good drive and enthusiasm;
• Report writing/presenting skills and ability to assemble concise PowerPoint presentations are desirable
• Ability to work independently and as part of a team - comfortable asking questions, collaborating with others, and contributing to a supportive team environment.

Education

• Educated to a minimum of A Level standard (or equivalent)