Claims Operations Technician

SRG; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

SRG is seeking an experienced Claims Operations Technician to support a busy London Market Claims function in a 6‑month contract. You will deliver operational claims administration, manage payments, maintain relationships with brokers, TPAs, and internal stakeholders, and support reporting and process improvements.

The role requires 5+ years in the London Insurance Market, strong proficiency in Guidewire ClaimCenter, Genius or IRIS, and advanced Excel.

Qualifications

• Minimum 5+ years in the London Insurance Market claims environment (10+ years highly desirable).
• Experience with Guidewire ClaimCenter.
• Strong understanding of London Market claims processes and procedures.
• Experience using insurance transactional systems.
• Ability to work independently and proactively resolve issues.
• Strong stakeholder management and communication skills.
• Excellent attention to detail and organisational skills.
• Proven ability to manage multiple priorities and work to tight deadlines.
• Exposure to delegated claims authority environments and TPAs.
• Experience supporting audit and compliance activities.

Responsibilities

• Manage the Claims Operations mailbox and coordinate responses to queries and requests.
• Liaise with Claims and Treasury teams to ensure payments are processed accurately and within required deadlines.
• Process manual and sanctioned payments and complete associated documentation.
• Manage relationships with TPAs and delegated claims partners, resolving operational issues where required.
• Coordinate broker, TPA, and market-related queries and investigate incomplete transactions.
• Process claims bordereaux and maintain accurate records.
• Assist with audits, providing data and operational support.
• Support offshore claims teams with query resolution, process guidance, and training.
• Produce reports and management information for the Claims function.
• Maintain and update SOPs and process documentation.
• Identify and drive operational improvements to enhance efficiency and service delivery.
• Build relationships with internal and external stakeholders.

Skills

London Market claims experience

Guidewire ClaimCenter

Genius

IRIS

Excel

Stakeholder mgmt

Attention to detail

Auditing & compliance

Communication

Tools

Guidewire ClaimCenter

Genius

IRIS

Excel

Job description

Contract Type: 6-Month Contract

Overview

We are seeking an experienced Claims Operations Technician to support a busy London Market Claims function. This role focuses on delivering operational claims administration services, ensuring the efficient processing of claims-related activities, maintaining strong relationships with brokers, TPAs, and internal stakeholders, and supporting the wider claims team through a range of operational and reporting responsibilities.

This is an excellent opportunity for a candidate with extensive London Market claims experience who can work independently, manage multiple priorities, and contribute to process improvements within a complex insurance environment.

Key Responsibilities

• Manage the Claims Operations mailbox and coordinate responses to queries and requests.
• Liaise with Claims and Treasury teams to ensure payments are processed accurately and within required deadlines.
• Process manual and sanctioned payments and complete associated documentation.
• Manage relationships with Third Party Administrators (TPAs) and delegated claims partners, resolving operational issues where required.
• Coordinate broker, TPA, and market-related queries and investigate incomplete transactions.
• Process claims bordereaux and maintain accurate records.
• Assist with internal and external audits, providing data and operational support.
• Support offshore claims teams with query resolution, process guidance, and training.
• Produce reports and management information for the Claims function.
• Maintain and update process documentation, ensuring procedures remain accurate and current.
• Identify and drive operational improvements to enhance efficiency and service delivery.
• Build and maintain effective relationships with internal and external stakeholders.
• Create and maintain Standard Operating Procedures (SOPs).
• Support onboarding administration processes, including new joiner documentation and authority updates.
• Investigate and resolve unallocated cash items.
• Handle sensitive information with a high degree of confidentiality.
• Ensure adherence to regulatory, compliance, and governance requirements.

Required Experience & Skills

• Minimum 5+ years' experience within the London Insurance Market claims environment (10+ years highly desirable).
• Experience with Guidewire ClaimCenter.
• Strong understanding of London Market claims processes and procedures.
• Experience using insurance transactional systems.
• Ability to work independently and proactively resolve issues.
• Strong stakeholder management and communication skills.
• Excellent attention to detail and organisational skills.
• Proven ability to manage multiple priorities and work to tight deadlines.
• Advanced Microsoft Excel skills.
• Experience producing reports and operational management information.
• Experience with Genius or IRIS systems.
• Exposure to delegated claims authority environments and Third Party Administrators (TPAs).
• Experience supporting audit and compliance activities.