Training Officer – Revenues and Financial Assessments

Cyngor Sir Ceredigion County Council; Aberystwyth; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Pension 14.6% employer contribution

Enhanced family benefits

Lifestyle savings

Employee health and wellbeing packages

Job summary

Cyngor Sir Ceredigion County Council is seeking a Training Officer – Revenues and Financial Assessments in Aberystwyth. The role focuses on delivering comprehensive training, ensuring accuracy, and keeping training guidance up to date across Revenues and Financial Assessments teams.

The successful candidate will supervise training delivery, provide expert advice on Revenues and Benefits matters, and stay informed about legislative changes affecting the service.

Qualifications

• Experience with Financial Assessments (Housing Benefit/Council Tax Reduction)
• Excellent interpersonal and presentation skills
• Knowledge of MRI and Civica systems

Responsibilities

• Provide training to Revenues and Financial Assessments staff and others involved in related processes
• Carry out quality checks to promote accuracy and service improvement
• Assist in software testing and deliver training for new/updated systems

Skills

Housing Benefit/Council Tax Reduction

Revenues & Customer Service

Interpersonal skills

Analytical skills

Presentation skills

Tools

MRI system

Civica system

Job description

About the role

We are looking to recruit a Training Officer – Revenues and Financial Assessments to join our Finance and Procurement service on a permanent full-time basis.

The Training Officer’s role is to provide administrative, legislative and system training to new and existing Revenues and Financial Assessment staff and staff from other departments who have an involvement with Financial Assessment or Revenues matters. You will also undertake quality checks on work carried out to ensure accuracy and to promote good practice, high standards and improve performance and customer service.

On a day-to-day basis you will be required to supervise staff who are undertaking training. You will provide expert advice on Revenues and Financial Assessments matters to internal and external stakeholders as requested. You will keep abreast of legislative, regulatory and policy changes that affect the service. Use your knowledge to develop and maintain comprehensive training guidance, desk aids and procedures to support training. Maintain information held on the Council’s website in relation to Revenues and Financial Assessments (Benefits). You will also be required to assist in software testing of Revenues and Financial Assessments systems and deliver any resulting training to staff.

Our ideal candidate

We are looking to recruit an individual who has demonstrable knowledge and understanding of Financial Assessments (Housing Benefit/Council Tax Reduction), Revenues and Customer Service functions together with an excellent working knowledge of the MRI and Civica systems used by the Revenues and Financial Assessment Service.

The successful candidate must have excellent interpersonal, analytical and presentation skills.

We welcome applications from non-Welsh speakers. All successful applicants requiring support to learn/improve their Welsh language skills will be offered funded lessons, during work time, to help reach the desired standard.

Our offer to you

We are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.

In exchange for your skills and commitment we will offer you a range of employee benefits including flexible working, competitive annual leave allowance, pension scheme with 14.6% employer contribution, enhanced family benefits, lifestyle savings and employee health and wellbeing packages.

More information about our wide-ranging employee benefits can be foundhere.

We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:

Benefits

• flexible working


• competitive annual leave allowance


• pension scheme with 14.6% employer contribution


• enhanced family benefits


• lifestyle savings


• employee health and wellbeing packages

Working arrangements

• Hybrid Working:Subject to certain conditions being met, you may choose to work from home or in an office location.


• Flexi-time:Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.

Disclosure and Barring Service check

Certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Basic DBS check. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

Additional Information

Job Description and Person Specification

Team Ceredigion Information Pack

Interviews

To reduce disruption to candidates, interviews will be held remotely. Interviews will be held on 12/11/2026.

Get in touch

For further information and an informal discussion regarding this post please contact Angela Evans on 01970 633180 or email [e-mail]

Note: We reserve the right to extend the application closing date.