Head of Revenues & Benefits

Central Bedfordshire Council; Shefford; Hybrid; GBP 76,000 - 81,000; Full time

Benefits offered by this job

Hybrid working

Flexible working arrangements

Job summary

Central Bedfordshire Council is seeking a Head of Revenue and Benefits to lead a high-performing service responsible for Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and related functions. This senior role focuses on transformation, compliance and financial stability, delivering value to residents.

The post offers flexible and hybrid working, with attendance to CBC offices as required and strong collaboration with senior leaders to deliver customer-centric,

Qualifications

• A proven track record of leading and delivering service transformation in a Revenue and Benefits environment.
• A real understanding of how to apply digital tools within services.
• A collaborative style that empowers people with you on the journey.
• Ambitious for innovation and continuous improvement.
• A strong communicator, negotiator and team player who’s outcome-focused, tenacious, and always thinking broadly.
• Energy, resilience, and a focus on delivery – even when the going gets tough.
• A leader who inspires teams and embeds a customer first mindset.
• Authenticity. Leading with integrity and treating others with respect.

Responsibilities

• Lead and transform the Revenues and Benefits service to deliver high-quality outcomes.
• Oversee Council Tax, Business Rates, Housing Benefits and Local Council Tax Support.
• Advise senior leadership and drive performance, compliance and financial stability.

Skills

Leadership

Stakeholder management

Change management

Digital tools

Communication

Job description

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Job Family: Managing - CBG16 Salary: £75,833 to £81,357 per annum pro rata - could be negotiable Hours: 37 hours per week

Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.

Contract Type: Hybrid - Permanent

Closing Date: 15 November 2026

Interview Date: 04 December 2026 (at Priory House, Shefford)

About the role

At Central Bedfordshire Council, we play a vital role in shaping place and community. We’re a modern, ambitious organisation delivering innovative projects and high-quality services to help our residents thrive. Just as we want the best for our communities, we want the best for our people. We value our team, offering different ways of working for many (such as flexible and hybrid), wellbeing programmes, and opportunities to grow professionally. Collaboration, diversity, and recognition are central to how we work.

We’re looking for a Head of Revenue and Benefits – someone who brings more than just technical expertise. We want a collaborator, and an innovator who understands how to not just deliver but transform a service.

We want someone who has previous demonstratable experience of working at senior leadership level as you will be leading a high performing service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and the Council’s Corporate Fraud Team.

There will be a strong focus on the collection fund, policy development and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service.

We want to continue to apply emerging technologies such as automation to continue to improve outcomes for our customers and our staff. To do this it is important that the successful candidate has a proven track record of building strong, respectful relationships that inspire and support stakeholders to embrace change.

If you know how to deliver a great service and real change, bringing people with you on the journey, thrive in complex environments, shape a future service that truly works for customers, then this role could be for you.

We know people are more than their CV, formal qualifications are not essential for this role, but what is essential is:

• A proven track record of leading and delivering service transformation in a Revenue and Benefits environment


• A real understanding of how to apply digital tools within services.


• A collaborative style that empowers people with you on the journey.


• Ambitious for innovation and continuous improvement.


• A strong communicator, negotiator and team player who’s outcome-focused, tenacious, and always thinking broadly.


• Energy, resilience, and a focus on delivery – even when the going gets tough.


• A leader who inspires teams and embeds a customer first mindset


• Authenticity. Leading with integrity and treating others with respect.

This is more than a role — it’s about driving change that matters to our residents.

Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.

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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.

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Safeguarding:

Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment.This post is subject to the disclosure of criminal records.

To maintain a fair and consistent approach for applicants,it isCentral Bedfordshire Council'spolicy to only consider applications madevia our online applicationsystem and we therefore thank you for not submitting your application offline.

Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. Before you submit your application, we will ask you to confirm if you have used AI.

All new starters will join us on a four ‑ month probationary period. During this time, if you are offered a Hybrid role you will be required to attend a Central Bedfordshire Council office location more frequently to support thorough and well ‑ supported onboarding into your role. Please keep this in mind if you anticipate extensive travel to Central Bedfordshire.

Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.

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