Assistant Revenues & Benefits Officer

Knowsley Metropolitan Borough Council; Knowsley; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Job summary

Knowsley Metropolitan Borough Council is seeking a motivated Assistant Revenues and Benefits Officer to join our Financial Assessment and Charging Team on a fixed-term basis.

This role focuses on administering financial assessments, handling customer enquiries, and maintaining accurate records in line with relevant legislation and procedures. It requires attention to detail and the ability to work with computerised systems in a hybrid working setup.

Qualifications

• Has experience in administrative, finance, revenues, benefits, or customer service environments.
• Demonstrates excellent attention to detail and accuracy when processing information.
• Can organise and prioritise workloads effectively to meet performance targets and deadlines.
• Has good IT skills and experience of using databases and Microsoft Office applications.
• Possesses strong written and verbal communication skills.
• Can work both independently and as part of a busy team.
• Is committed to maintaining confidentiality and handling sensitive information appropriately.

Responsibilities

• Processing information using data input systems such as ContrOCC, Liquid Logic, NEC Revenues and Benefits, NEC Enterprise – Doc Management, Microsoft Office or similar.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines
• Dealing with customers professionally by telephone, email and written correspondence
• Maintain accurate financial records and ensure compliance with legislation and council procedures using computerised systems
• Handling confidential and sensitive information appropriately
• Work collaboratively with internal departments and external partners

Skills

Attention to detail

MS Office

Communication

Team player

Data handling

Tools

ContrOCC

Liquid Logic

NEC Revenues and Benefits

NEC Enterprise – Doc Management

Microsoft Office

Job description

We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey

• Location: Knowsley Metropolitan Borough Council, Municipal Buildings, Hybrid Working


• Contract: Temporary


• Working Pattern: Full Time


• Hours: 36 hours per week. Consideration will be given for part-time working.


• DBS Check: Yes


• Closing Date: 22/11/2026 at 23:59


• Reference: CVP 0738

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024 and awarded Employer of the Year 2026 in the large employer category by St Helens and Knowsley Community College.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter , demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

About the Role

Fixed Term until 30th July 2028

We are seeking a motivated and detail-focused Assistant Revenues and Benefits Officer to join our Financial Assessment and Charging Team. This is an excellent opportunity for an organised and customer-focused individual who is committed to delivering high-quality services and making a positive difference to our residents.

In this role, you will support the administration and delivery of financial assessments and charging processes, ensuring that customer accounts are managed accurately, efficiently, and in line with relevant legislation, policies, and procedures. You will be responsible for processing financial information, maintaining records and responding to customer enquiries, via all means of communication.

The successful candidate will have excellent attention to detail, strong administrative and organisational skills, and the ability to work confidently with financial data and computerised systems. You will be expected to manage a varied workload, prioritise tasks effectively, and meet deadlines while maintaining a high standard of accuracy.

Strong communication and interpersonal skills are essential, as you will liaise with service users, their representatives, care providers, colleagues, and other partner organisations.

We are looking for someone who:

• Has experience of working in an administrative, finance, revenues, benefits, or customer service environment.


• Demonstrates excellent attention to detail and accuracy when processing information.


• Can organise and prioritise workloads effectively to meet performance targets and deadlines.


• Has good IT skills and experience of using databases and Microsoft Office applications.


• Possesses strong written and verbal communication skills.


• Can work both independently and as part of a busy team.


• Is committed to maintaining confidentiality and handling sensitive information appropriately.

In return, we offer the opportunity to work within a supportive team environment, develop your skills and experience, and contribute to the delivery of an important service that supports some of the most vulnerable members of our community.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

We are committed to equality of opportunity and welcome applications from disabled candidates. If you are unable to meet the driving requirement because of a disability or medical condition covered by the Equality Act 2010, please contact us to discuss whether reasonable adjustments or alternative arrangements may enable you to undertake the role.

Please note sponsorship is not available for this role.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Closing Date: Sunday, 22nd November 2026 at 23:59pm

Key Responsibilities:

• Processing information using data input systems such as: ContrOCC, Liquid Logic, NEC Revenues and Benefits, NEC Enterprise – Doc Management, Microsoft Office or similar.


• Strong organisational skills with the ability to prioritise workloads and meet deadlines


• Dealing with customers professionally by telephone, email and written correspondence


• Maintain accurate financial records and ensure compliance with legislation and council procedures using computerised systems


• Handling confidential and sensitive information appropriately


• Work collaboratively with internal departments and external partners