ADVICE MENTOR

Cardiff Council; Cardiff; Hybrid; GBP 27,000 - 34,000; Full time

Job summary

Cardiff Council is seeking a committed Mentor to join the Advice Training Team within the Adults, Housing and Communities department. The role involves quality checking, developing procedures, and delivering training on Welfare Benefits, Money Advice and Housing.

You will answer complex queries, simplify legislation for staff, and conduct one-to-one and small group sessions, both in person and via Teams, to support customer-facing teams.

Qualifications

• Welfare benefits, money advice and housing knowledge required.
• Experience in providing informal training and advice to staff.
• Ability to simplify legislation and explain complex queries clearly.

Responsibilities

• Provide quality checks and support staff in the Advice Section.
• Develop and maintain work processes across IT systems.
• Deliver one-to-one and small group training sessions, in person and via Teams.

Skills

Welfare benefits knowledge

Money advice knowledge

Housing knowledge

Training/advice delivery

Communication skills

Attention to detail

Microsoft Teams

IT systems knowledge

Tools

Microsoft Teams

IT systems

Job description

An exciting opportunity has arisen for a committed individual to join our Advice Training Team. We provide training, quality checking and advice on Welfare Benefits, Money Advice, Customer Service and Housing for customer facing teams.

About the job

Working within the Advice Section of the Adults, Housing and Communities department, the Mentor will be responsible for supporting members of staff and carrying out relevant quality checks. You will independently develop work processes and procedures, creating and maintaining these on various IT systems.

The post holder will be expected to answer complex queries in all areas that we cover, being able to simplify legislation for Welfare Benefits and Housing. You will need to prepare and present one to one and small group training sessions.

What We Are Looking For From You

The successful candidate will have an in-depth knowledge of welfare benefits, money advice and housing, together with experience of supporting others and providing informal training and advice. You will need to be able to work independently delivering training courses in person and via Teams, have excellent communication skills and attention to detail.

Additional information

This post is subject to a Disclosure and Barring Service Standard check.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well‑being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

This post is temporary until the 31st March 2027.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher/Governing Body.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application;
however, please ensure all information you provide is factually accurate,
truthful, original and does not include ideas or work that is not your own.

Important information you need read in order to complete your application:-

Job Category Communities

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary