Training Lead: SRS Transformation Programme

University of East London; Greater London; On-site; GBP 47,000 - 53,000; Full time

Job summary

University of East London is recruiting a Training Lead for the SRS Transformation Programme on a 12-month fixed-term contract. You will lead the training workstream, develop the training plan, and oversee the design and delivery of learning solutions to support the implementation of Ellucian Banner, UEL's new student records system.

You will collaborate with business analysts, process owners and technical teams to ensure training aligns with the change strategy.

Qualifications

• Experienced Digital or IT Training professional.
• Experience with Student Records Systems, CRM systems, Microsoft Office, SharePoint and digital content creation tools.
• Ability to translate complex systems and processes into learning materials.

Responsibilities

• Lead the training workstream for the SRS Transformation Programme.
• Develop and maintain the training plan; conduct training needs analysis.
• Oversee design and delivery of engaging learning solutions; ensure alignment with change strategy.
• Provide direction and QA to training officers and collaborate with programme colleagues.
• Support post-go-live activity and evaluate training effectiveness.

Skills

Digital training

IT training

Stakeholder management

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

SharePoint

CRM systems

Learning content creation tools

Job description

Salary

£47,403 to £52,640 per annum inclusive of London Weighting

Location

Docklands Campus

Salary

£47,403 to £52,640 per annum inclusive of London Weighting

Post Type

Full Time

Post Type

Fixed Term

Contract Length

12 months

Closing Date

Monday 02 November 2026

Interview Date

Monday 23 November 2026

Reference

053S2026

University of East London

We're the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We're committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future. But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We're an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About The School / Service

UEL IT Services is a centralized resource working collaboratively with the University community to transform UEL's digital landscape in line with the University's Vision 2028 strategic plan. Engaging in ground-breaking initiatives delivered within a dynamically developing cloud environment, IT Services work closely with staff, students, partners, and other key stakeholders to identify technological enhancements to our learning and working environments. We implement, develop, and provide support for systems and services within the university's IT Service Portfolio.

About The Job

As Training Lead for the SRS Transformation Programme, you will lead the training workstream supporting the introduction of Ellucian Banner, UEL's new student records system. You will develop and maintain the training plan, oversee training needs analysis, coordinate the design and delivery of engaging learning solutions, and ensure training activity aligns with the wider change and engagement strategy. You will work closely with programme colleagues, business analysts, process owners and technical teams, while providing direction and quality assurance to training officers. You will also support post-go-live activity, evaluate training effectiveness and help ensure a smooth transition into business as usual.

About You

You'll be an experienced Digital or IT Training professional with a strong background in delivering training to diverse audiences and creating high-quality digital learning content. You'll be confident identifying training needs, translating complex systems and processes into clear learning materials, and managing competing priorities while working collaboratively with others. With excellent communication and stakeholder management skills, you'll be organised, proactive and able to work independently as well as within a team. A degree, higher or professional qualification, together with training and/or teaching experience in IT or digital skills, is essential. Experience of Student Records Systems, CRM systems, Microsoft Office, SharePoint and digital content creation tools is also required.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It's about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You Can Explore Our Full Benefits Package Here

https://uel.ac.uk/benefits-professional-services-positions

Equal Opportunities

As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we're committed to closing the " diversity pay gap". We're proud of the progress we've made and honest that there's more to do. We're determined to keep moving forward so everyone at UEL can thrive.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.