Digital Trainer: SRS Transformation Programme

Business Advice Centre at the University of East London (BAC); London Borough of Newham; Presencial; GBP 41.000 - 46.000; Jornada completa

Descripción de la vacante

The University of East London is implementing the SRS Transformation Programme with Ellucian Banner to transform student support from application to graduation. As a Digital Trainer you will design, develop and deliver training for staff and students, creating clear guides, instructional videos, and e-learning resources to support adoption.

You will deliver training across varied audiences, identify learning needs, and work with colleagues to provide drop-in sessions and just-in-time resources

Formación

• Experience delivering digital skills training to staff and students.
• Strong knowledge of IT applications including Microsoft Office and SharePoint.
• Excellent communication and ability to engage stakeholders.
• Experience creating training content (user guides, videos, e-learning).
• Knowledge of Ellucian Banner or Tribal SITS desirable in HE environments.

Responsabilidades

• Design, develop and deliver engaging training for staff and students.
• Create learning materials including user guides, instructional videos and e-learning courses.
• Identify training needs and tailor solutions for different audiences.
• Support post-go-live learning resources and just-in-time resources.
• Collaborate with SRS Transformation Programme and IT Services stakeholders.

Conocimientos

Digital training

Training needs analysis

Stakeholder engagement

Communication skills

MS Office

SharePoint

Educación

Degree in Computing or IT qualification

Herramientas

Articulate 360

Ellucian Banner

Tribal SITS

Descripción del empleo

Digital Trainer: SRS Transformation Programme

Location
Docklands Campus

Salary
£40,623 to £46,188per annum inclusive of London Weighting

Post Type
Full Time

Post Type
Fixed Term

Closing Date
Monday 02 November 2026

Interview Date
Monday 30 November 2026

Reference
054S2026

University of East London

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service

UEL IT Services is a centralized resource working collaboratively with the University community to transform UEL's digital landscape in line with the University’s Vision 2028 strategic plan. Engaging in ground-breaking initiatives delivered within a dynamically developing cloud environment, IT Services work closely with staff, students, partners, and other key stakeholders to identify technological enhancements to our learning and working environments. We implement, develop, and provide support for systems and services within the university’s IT Service Portfolio

About the Job

The University of East London is embarking on an exciting transformation with the introduction of Ellucian Banner, our new student records system, which will transform how we support students from application through to graduation.

As a Digital Trainer within the SRS Transformation Programme, you will play a key role in supporting the successful adoption of Banner across the University. You will design, develop and deliver engaging training for staff and students, creating clear and accessible learning materials including user guides, instructional videos, e-learning courses and other digital resources.

Working closely with the SRS Transformation Programme, Digital Adoption and Engagement colleagues, subject matter experts and stakeholders across UEL, you will identify training needs and develop learning solutions tailored to different audiences. You will also support change champions and super users, helping them build the knowledge and confidence needed to support colleagues within their areas.

As the programme moves towards implementation, you will support post-go-live activities including drop-in sessions, refresher training and just-in-time learning resources, helping our community make

About You

You will be an experienced and engaging Digital or IT Trainer with a strong track record of delivering effective digital skills training to a range of audiences. You will be confident assessing individual and group learning needs and translating complex systems, processes and information into clear, practical and accessible learning experiences.

You will have experience creating high-quality training content, such as user guides, instructional videos, e-learning courses and supporting documentation, alongside strong knowledge of IT applications, including Microsoft Office, SharePoint and digital content creation tools. You will be an excellent communicator who can engage, motivate and build effective working relationships with colleagues, students, suppliers and other stakeholders.

Organised, proactive and adaptable, you will be comfortable managing your own workload, working collaboratively and using initiative and creativity to solve problems. You will be able to tailor your training approach to suit different audiences and will bring a supportive and inclusive approach to helping others develop their confidence and capability.

A degree in Computing or an equivalent IT qualification, together with training and/or teaching experience in IT or digital skills, is essential. Knowledge of Higher Education student records systems such as Ellucian Banner or Tribal SITS, experience within a Higher Education environment, and familiarity with tools such as Articulate 360 would be desirable.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here:

As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we’re committed to closing the" diversity pay gap". We’re proud of the progress we’ve made and honest that there’s more to do. We’re determined to keep moving forward so everyone at UEL can thrive.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.