Technical Web Manager

University of East London; City Of London; On-site; GBP 46,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Inclusive culture

Global team

Job summary

University of East London is seeking a technically minded Technical Web Manager (Maternity Cover) for Docklands Campus. You will take ownership of daily technical support, performance, and improvements across our website and microsites, working with product managers, developers, content teams, and external partners.

You will resolve complex CMS issues, manage releases, support testing, and ensure smooth production deployments while coordinating with teams across time zones.

Qualifications

• Experience managing CMS environments, preferably Drupal.
• Strong knowledge of web performance and security considerations.
• Experience with UAT and release management.
• Ability to translate technical issues for non-technical colleagues.

Responsibilities

• Own day-to-day technical support and site performance.
• Collaborate with product, devs, IT and external partners.
• Lead releases and production deployments with clear documentation.
• Troubleshoot complex CMS issues and integrations.
• Provide second-line support and maintain Confluence wiki.

Skills

UAT testing

Agile

Cross-team collaboration

Problem-solving

Communication

Attention to detail

Tools

Drupal CMS

Jira

Confluence

HTML/CSS/JS

APIs

CDNs/WAFs

Cloud platforms

Job description

Technical Web Manager (Maternity Cover)

Location
Docklands Campus

Salary
£46,471 to £51,606 per annum inclusive of London Weighting

Post Type
Full Time

Post Type
Fixed Term

Contract Length
12 months

Closing Date
Friday 23 October 2026

Interview Date
Thursday 29 October 2026

Reference
1914-26-S

About the Role

We're looking for a technically minded Technical Web Manager to take ownership of the day-to-day technical support, performance and continuous improvement of our website and microsites.

You’ll work closely with our Product Manager, developers, content teams, IT, security colleagues and external platform and development partners to ensure our website is stable, secure, performs well and continually evolves.

You’ll be the go‑to person for complex CMS and website issues, helping to troubleshoot problems, help manage releases, support testing and ensure technical changes are delivered smoothly into production.

About You

We're looking for someone who combines strong technical understanding of web platforms (preferably Drupal) with excellent organisation, communication and problem‑solving skills and has attention to detail.

You’ll be comfortable working across technical and non‑technical teams and translating complex technical issues into clear information for colleagues.

You’ll ideally have experience of:

• Managing and supporting websites and CMSs, preferably in a technically complex environment
• Performing detailed UAT for technical developments
• Working with development teams, external suppliers and platform providers
• Reporting and troubleshooting bugs
• Using JIRA for raising tickets, backlog and change management
• Working within Agile development environments
• Troubleshooting website issues, APIs and third‑party integrations
• Working with colleagues in different time zones (this means an early start on release day)
• HTML, CSS and JavaScript
• Supporting website deployments and release documentation
• Understanding web performance, security certifications, permissions and integrations
• CDNs and WAFs
• Cloud technology
• Keeping a wiki up to date in Confluence
• Providing second‑line technical support and helping others understand complex systems

You’ll be proactive and naturally curious, with a strong "find the problem and fix it" mindset.

You’ll be confident challenging technical decisions when needed, while building positive relationships with developers, suppliers and colleagues across the University. You’ll support the team with prioritisation of issues and will own and be on top of the bugs list.

You’ll be joining a small but friendly team with helpful colleagues based around the world.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It's about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here:

Building an Inclusive Future

UEL is an inclusive equal opportunities employer and is proud of our Equality, Diversity, and Inclusion achievements.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive