Training Lead: SRS Transformation Programme

Business Advice Centre at the University of East London (BAC); London Borough of Newham; Presencial; GBP 47.000 - 53.000; Jornada completa

Descripción de la vacante

The University of East London is seeking a Training Lead for the SRS Transformation Programme, based at Docklands Campus. You will develop and govern the training plan, oversee needs analysis, and drive the design and delivery of engaging learning solutions to support Ellucian Banner implementation.

You will collaborate with programme colleagues, business analysts and IT teams, providing direction and quality assurance to training officers while ensuring alignment with the wider change strategy

Formación

• Degree or professional qualification in IT/digital skills.
• Experience delivering training to diverse audiences.
• Experience with Student Records Systems, CRM, Microsoft Office and SharePoint.

Responsabilidades

• Lead the training workstream for the SRS Transformation programme.
• Develop and maintain the training plan and needs analyses.
• Coordinate design and delivery of engaging learning solutions.
• Ensure training aligns with the wider change and engagement strategy.
• Support post-go-live activity and evaluate training effectiveness.

Conocimientos

Training needs analysis

Stakeholder management

Digital learning content

Communication skills

IT training

Educación

Degree in IT

Professional qualification

Herramientas

SharePoint

Microsoft Office

CRM systems

Learning content tools

Descripción del empleo

Location
Docklands Campus

Salary
£47,403 to £52,640per annum inclusive of London Weighting

Post Type
Full Time

Post Type
Fixed Term

Closing Date
Monday 02 November 2026

Interview Date
Monday 23 November 2026

Reference
053S2026

University of East London

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service

UEL IT Services is a centralized resource working collaboratively with the University community to transform UEL's digital landscape in line with the University’s Vision 2028 strategic plan. Engaging in ground-breaking initiatives delivered within a dynamically developing cloud environment, IT Services work closely with staff, students, partners, and other key stakeholders to identify technological enhancements to our learning and working environments. We implement, develop, and provide support for systems and services within the university’s IT Service Portfolio

About the Job

As Training Lead for the SRS Transformation Programme, you will lead the training workstream supporting the introduction of Ellucian Banner, UEL’s new student records system. You will develop and maintain the training plan, oversee training needs analysis, coordinate the design and delivery of engaging learning solutions, and ensure training activity aligns with the wider change and engagement strategy.

You will work closely with programme colleagues, business analysts, process owners and technical teams, while providing direction and quality assurance to training officers. You will also support post-go-live activity, evaluate training effectiveness and help ensure a smooth transition into business as usual.

About You

You’ll be an experienced Digital or IT Training professional with a strong background in delivering training to diverse audiences and creating high-quality digital learning content. You’ll be confident identifying training needs, translating complex systems and processes into clear learning materials, and managing competing priorities while working collaboratively with others.

With excellent communication and stakeholder management skills, you’ll be organised, proactive and able to work independently as well as within a team. A degree, higher or professional qualification, together with training and/or teaching experience in IT or digital skills, is essential. Experience of Student Records Systems, CRM systems, Microsoft Office, SharePoint and digital content creation tools is also required.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here:

As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we’re committed to closing the" diversity pay gap". We’re proud of the progress we’ve made and honest that there’s more to do. We’re determined to keep moving forward so everyone at UEL can thrive.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.