Training Delivery & Events Coordinator

QA Ltd; Cheltenham; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

27 days Annual Leave (plus holidays)

Medicash plan

Wellhub

Private Medical Insurance at corporate

Employee Assistance Programme

Employee Discounts Benefit Hub

2 Charity days per year

Pension Scheme

Early Friday Finish at 4pm

Job summary

QA Ltd is seeking an Event Co-ordinator to oversee the end-to-end delivery of training programmes, manage learner enrolments and bookings, and coordinate communications with learners and trainers. The role requires strong time management, customer service and data analysis skills in a dynamic, high-volume environment.

You will work across teams to improve processes, maintain SLA performance and ensure a high-quality service experience for all stakeholders.

Qualifications

• Event Co-ordination / Administration within a bookings team
• Time Management – proven experience of working to tight deadlines in a high processing volume environment
• People skills – proven experience in working as part of a successful team
• Customer Service issue escalation – proven experience of managing issue resolution
• Comfortable presenting to clients both face to face and virtually
• Effective time and task management
• Proficient in analysing, evaluating and reporting data
• Innovative when solving problems operating with a solution orientated approach
• Resilient and able to adjust when working in a dynamic environment
• Microsoft Office proficiency

Responsibilities

• Deliver a high-quality service experience for learners, customers, and trainers.
• Coordinate and administer the end-to-end delivery of training programmes.
• Manage learner enrolments, bookings, communications, and training logistics.
• Monitor programme progress and resolve issues to ensure successful outcomes.
• Build and maintain effective relationships with customers, learners, trainers, and internal stakeholders.
• Manage service requests, queries, escalations, and complaints through to resolution.
• Ensure accurate maintenance of learner records, documentation, and systems.
• Manage a high volume of calls across dual phone lines.
• Monitor service performance, learner feedback, and operational metrics.
• Identify and implement improvements to processes, systems, and ways of working.
• Prioritise workloads and manage multiple activities to meet agreed service levels.
• Collaborate across teams to support operational objectives and business goals.
• Take ownership of tasks and contribute to a positive, high-performing team culture.

Skills

Time management

People skills

Customer service

Presenting to clients

Data analysis

Problem solving

Resilience

Tools

Microsoft Office

Excel

PowerPoint

Job description

QA Ltd is seeking an Event Co-ordinator to oversee the end-to-end delivery of training programmes, manage learner enrolments and bookings, and coordinate communications with learners and trainers. The role requires strong time management, customer service and data analysis skills in a dynamic, high-volume environment.

You will work across teams to improve processes, maintain SLA performance and ensure a high-quality service experience for all stakeholders.