DV-Cleared Training & Events Specialist

QA; Cheltenham; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

27 days annual leave

Holiday Buying scheme

Medicash plan, Wellhub, Cycle to Work

Private Medical Insurance

Employee Assistance Programme

Employee Discounts Benefit Hub

3 Development days

2 Charity days per year

Pension Scheme

Early Friday Finish at 4pm

Job summary

QA is seeking an organised Events Coordinator in Cheltenham to deliver high-quality booking and enquiry handling within SLA. The role requires DV clearance or willingness to undergo clearance.

You will coordinate end-to-end training delivery, manage learner enrolments and communications, and work with customers, learners, trainers and colleagues to maintain service levels and resolve issues promptly.

Qualifications

• Experience coordinating events within a bookings team.
• Ability to manage multiple tasks to tight deadlines in a high-volume environment.
• Proven ability to analyse, evaluate and report data to support decisions.
• Excellent time and task management in a dynamic setting.

Responsibilities

• Deliver a high-quality service experience for learners, customers, and trainers.
• Coordinate and administer the end-to-end delivery of training programmes.
• Manage learner enrolments, bookings, communications, and training logistics.
• Monitor programme progress and resolve issues to ensure successful outcomes.
• Build and maintain effective relationships with customers, learners, trainers, and internal stakeholders.
• Manage service requests, queries, escalations, and complaints through to resolution.
• Ensure accurate maintenance of learner records, documentation, and systems.
• Manage a high volume of calls across dual phone lines.
• Monitor service performance, learner feedback, and operational metrics.
• Identify and implement improvements to processes, systems, and ways of working.
• Prioritise workloads and manage multiple activities to meet agreed service levels.
• Collaborate across teams to support operational objectives and business goals.
• Take ownership of tasks and contribute to a positive, high-performing team culture.

Skills

DV clearance

Time management

Customer service

People skills

Data analysis

MS Office (Excel/PowerPoint)

Presenting to clients

Teamwork

Resilience

Tools

Excel

PowerPoint

Job description

QA is seeking an organised Events Coordinator in Cheltenham to deliver high-quality booking and enquiry handling within SLA. The role requires DV clearance or willingness to undergo clearance.

You will coordinate end-to-end training delivery, manage learner enrolments and communications, and work with customers, learners, trainers and colleagues to maintain service levels and resolve issues promptly.