Event & Training Delivery Specialist

QA; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave 27d

Bank holidays

Private medical insurance

Pension scheme

Training days

Employee discounts

Job summary

QA, based in the United Kingdom, seeks an Events Coordinator to ensure timely booking and enquiry turnaround with a high standard of service for bookers, learners and colleagues. You will manage enrolments, communications and training logistics, while maintaining learner records and reporting on performance.

The role requires DV clearance eligibility, strong collaboration across teams and a proactive approach to process improvements in a fast-paced environment.

Qualifications

• Experience coordinating events within a bookings team.
• Proven ability to meet tight deadlines in a high-volume environment.
• Strong customer-service focus with stakeholder management.
• Excellent communication and problem-solving skills.
• Proficient with Microsoft Office (Excel, PowerPoint).

Responsibilities

• Deliver a high-quality service experience for learners, customers, and trainers.
• Coordinate and administer the end-to-end delivery of training programmes.
• Manage learner enrolments, bookings, communications, and training logistics.
• Monitor programme progress and resolve issues to ensure successful outcomes.
• Build and maintain effective relationships with customers, learners, trainers, and internal stakeholders.
• Manage service requests, queries, escalations, and complaints through to resolution.
• Ensure accurate maintenance of learner records, documentation, and systems.
• Manage a high volume of calls across dual phone lines.
• Monitor service performance, learner feedback, and operational metrics.
• Identify and implement improvements to processes, systems, and ways of working.
• Prioritise workloads and manage multiple activities to meet agreed service levels.
• Collaborate across teams to support operational objectives and business goals.
• Take ownership of tasks and contribute to a positive, high-performing team culture.

Skills

Customer service

Coordination

Time management

Data analysis

MS Office

Job description

QA, based in the United Kingdom, seeks an Events Coordinator to ensure timely booking and enquiry turnaround with a high standard of service for bookers, learners and colleagues. You will manage enrolments, communications and training logistics, while maintaining learner records and reporting on performance.

The role requires DV clearance eligibility, strong collaboration across teams and a proactive approach to process improvements in a fast-paced environment.