Senior Training & Programme Delivery Lead – Hybrid

QA; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

Private Medical Insurance

Pension scheme

Cycle to Work

Employee discounts

Early Friday finish

Learning & development resources

Job summary

QA is seeking a Programme Coordinator in London with a hybrid pattern (3 days in the office). You will coordinate bespoke training programmes, act as the first contact for clients, and engage daily with stakeholders to deliver programme outcomes in line with contract terms.

Responsibilities include creating plans, managing coordination activities, onboarding learners, analyzing feedback, and presenting service reviews. A DV clearance may be required as part of eligibility.

Qualifications

• Experience coordinating training programmes and learning outcomes.
• Strong stakeholder engagement across internal and external teams.
• Ability to interpret feedback data and report on programme performance.

Responsibilities

• Create and maintain programme plans to track progress and ensure successful completion of training programmes.
• Manage and prioritise coordination activities to meet internal and external requirements.
• Act as main point of contact for training programme for internal and external stakeholders.
• Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback.
• Collate, analyse and report programme feedback data.
• Present service delivery reviews to clients.
• Effectively raise issues, elevate risk and problem solve.
• Contribute to team meetings offering portfolio updates and knowledge sharing.
• Report commercial updates.

Skills

Stakeholder management

Client relationship building

Cross-functional collaboration

Effective communication

Time and task management

Data analysis and reporting

Problem solving

Presenting to clients

Tools

Microsoft Excel

Job description

QA is seeking a Programme Coordinator in London with a hybrid pattern (3 days in the office). You will coordinate bespoke training programmes, act as the first contact for clients, and engage daily with stakeholders to deliver programme outcomes in line with contract terms.

Responsibilities include creating plans, managing coordination activities, onboarding learners, analyzing feedback, and presenting service reviews. A DV clearance may be required as part of eligibility.